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  • Pure Insurance Case Study

    Pure Insurance Case Study

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  • Are You a Digital Mailroom Trailblazer?

    Are You a Digital Mailroom Trailblazer?

    Many companies struggle to transform paper-based business processes to digital Most businesses have established a proactive effort to manage inbound information arriving through multiple channels,...

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  • Cities Respond to Demand for Bilingual 311 Services

    Cities Respond to Demand for Bilingual 311 Services

    As the Hispanic population grows in the U.S., more and more cities that operate 311 contact centers face challenges serving citizens who primarily speak Spanish. According to the United States...

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  • US Speech Patterns White Paper

    US Speech Patterns White Paper

    Where could these slow talkers be calling from? New research from the Marchex Institute has identified the states with the slowest talkers (measured by words per minute) in the U.S.

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  • Philippine – U.S. BPO Relationships Will Endure, Despite President Duterte’s Tough Talk

    Philippine – U.S. BPO Relationships Will Endure, Despite President Duterte’s Tough Talk

    Nervous leaders of the Philippine business process outsourcing (BPO) industry requested a meeting with President Rodrigo Duterte to discuss his controversial announcement of a “separation” from...

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  • DATAMARK Decision Matrix

    DATAMARK Decision Matrix

    Many companies reach a point where they realize their back office process management solutions are outdated, inefficient and held back by old technology and legacy software systems.

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  • Digitizing Paper Documents is a Sure Bet for the Casino and Hospitality Industry

    Digitizing Paper Documents is a Sure Bet for the Casino and Hospitality Industry

    Today, every type of business is doing its best to move at digital speed, and those in the casino and hospitality industry is no different. But despite efforts to shift to digital forms and...

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  • Robotic Process Automation (RPA): Separating Hype from Reality

    Robotic Process Automation (RPA): Separating Hype from Reality

    Many companies are still in the early phase of adopting robotic process automation (RPA), a technology changing the way routine business processes are handled. With RPA, a software robot...

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  • Training & Quality Assurance Case Study

    Training & Quality Assurance Case Study

    Background: A leading freight company specializing in less-than-truckload (LTL) shipping services in the United States required an efficient and cost-effective document processing solution to index

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  • DATAMARK's Business Process Transformation 1:24

    DATAMARK's Business Process Transformation

    Many companies reach a point where they realize their back office process management solutions are outdated, inefficient and held back by old technology and legacy software systems. There’s a need t

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  • IEEE and Industry Players Join Forces to Define Robotic Process Automation (RPA)

    IEEE and Industry Players Join Forces to Define Robotic Process Automation (RPA)

    Robotic process automation, abbreviated as RPA, has been marketed by various vendors for several years as a game-changer for companies looking for ways to lower the costs and improve the...

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  • Pipefy - BPO Ebook

    Pipefy - BPO Ebook

    DATAMARK was fortunate enough to be featured in Pipefy's new BPO Ebook. This is a simple explanation of what BPO is and the benefits it offers companies.

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  • The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities

    The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities

    After 20 Years of 311—Where Are We Today?

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  •  Knowledge Process Outsourcing Case Study

    Knowledge Process Outsourcing Case Study

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  • Industry Top Performers Understand Benefits of Freight Bill Outsourcing

    Industry Top Performers Understand Benefits of Freight Bill Outsourcing

    Carriers need to focus on getting their customers’ cargo safely to its destination and on time. That’s why the most efficient companies avoid the hassle of capturing data from bills of lading and...

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  • Tried and True, Six Sigma Continues to Deliver Results

    Tried and True, Six Sigma Continues to Deliver Results

    The principles behind Six Sigma are more than three decades old, but age has not tarnished this popular process improvement methodology. Reflecting its manufacturing industry roots, Six Sigma gets...

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  • “DATAMARK Gives Back”

    “DATAMARK Gives Back”

    Employees Help Build Homes for Families

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  • Five Contact Center Trends to Watch in 2017

    Five Contact Center Trends to Watch in 2017

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  • After Two Decades, Non-Emergency 311 Services Are More Than Just a Call Away

    After Two Decades, Non-Emergency 311 Services Are More Than Just a Call Away

    311 Programs Incorporate Multichannel Customer Contact Centers, Web Portals and Mobile Apps Back in the day, when you needed the city to come fix the pothole on your street or clean up some...

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  • Smartphones are Changing the Way Businesses do Work

    Smartphones are Changing the Way Businesses do Work

    Smartphones are Changing the Way Businesses do Work 77 percent of business owners say they can “totally or somewhat stay on top of their work” with just a smartphone. Without a doubt, smartphones...

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