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Business Process Outsourcing (BPO) Reports, News, and Trends

8 Performance & Profit-Boosting 2021 Contact Center Predictions

When it comes to 2021 contact center predictions, it’s all about boosting performance and profit. Demands are increasing, and budgets are tight, but organizations getting in on the latest forecasts...

Work From Home in COVID-19 Era and Its Impact on Business Continuity

Business continuity planning has long been a semi-hidden aspect of many organizations. Still, after the COVID-19 pandemic took over most of 2020, we’ve all had to readjust and reframe how...

Workforce Management: How Do We Handle Peak Seasons

The new year’s start brings on deadlines, growing to-do lists, and more pressure that can make it tough to be productive. However, there are some ways in which business leaders...

Customer Experience Trends and the Business Impacts of 2020

Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds of companies compete almost entirely on the basis of their...

The Essential Guide to Business Process Outsourcing: Everything You Need to Know

The business process outsourcing (BPO) industry is growing in leaps and bounds. The latest from Statista shows $12 billion year-on-year growth with a total valuation of around $90 billion. It’s...

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