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Business Process Outsourcing (BPO) Reports, News, and Trends

Don’t Outsource Your Processes…Outsource Your Results!

Having sold more than $980 million in outsourcing deals in my career and having played a key role in structuring more than $22 billion in outsourcing deals across every industry...

Business Continuity Planning: Are You Planning for Tomorrow or Yesterday?

Recently DATAMARK, Inc., held a webinar on Business Continuity Planning. The three panelists discussed what was missing or did not receive sufficient attention in business continuity plans and the repercussions...

Building the Remote Contact Center of the Future

Contact centers have changed a lot over the years thanks to advances in technology, trends in communication, and changing customer expectations. Today’s consumers want always-on, omnichannel support, and they want...

8 Performance & Profit-Boosting 2021 Contact Center Predictions

When it comes to 2021 contact center predictions, it’s all about boosting performance and profit. Demands are increasing, and budgets are tight, but organizations getting in on the latest forecasts...

Work From Home in COVID-19 Era and Its Impact on Business Continuity

Business continuity planning has long been a semi-hidden aspect of many organizations. Still, after the COVID-19 pandemic took over most of 2020, we’ve all had to readjust and reframe how...

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