http://insights.datamark.net/call-center-insights/after-two-decades-non-emergency-311-services-are-more-than-just-a-call-away Municipal 311 programs have grown wide-ranging, comprehensive, and often quite expensive. City managers are challenged to bring all non-emergency city services under the 311 umbrella—a cost-effective “one-stop shop” where a resident can get their problems resolved with a single phone call, email or form submission through the web or a mobile app. Click the link above to learn more!