A Los Angeles-based online startup is aiming to reinvent the customer service experience with a staff of personal assistants who’ll make calls to companies and resolve problems on behalf of consumers.
Service, as this new company is called, essentially lets customers outsource their phone calls to companies, helping to save time and eliminate frustration for all involved.
Customers who decide to use Service fill out an online form describing their problem, and a Service personal assistant will take it from there.
Technology journalist Rick Broida recently shared his experience with Service. The company was successful in getting him a cancellation and refund from SiriusXM within about 30 minutes. Service also called Comcast on his behalf to get an explanation on a small price increase in his service.
No phone calls, no headaches for Broida, who declared himself a convert to Service.
“Service helps you save time and sanity and might even be better at negotiating than you are,” he wrote.
At this time Service is offering its services for free, but it is expected to charge someday in the future as it refines its business model.
Company founder Michael Schneider told BuzzFeed that his long-term goal is to eliminate much of the human element in the customer-to-company complaint process. Software will make it possible for many common complaints to be quickly matched with a satisfactory resolution.
“I truly believe we can take 80% of the customer service complaints that a company deals with and automate them,” Schneider said in an interview with BuzzFeed.
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