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Business Continuity Planning

DATAMARK’s business continuity/disaster recovery (BCP/DR) plans for clients are designed to ensure continued processing or a rapid return to work in the event of failures caused by weather, accidents, equipment breakdown, connectivity interruption or other unexpected events.

Webinar: Why Business Continuity Plans Fail & How To Avoid Repeating Others’ Mistakes

April 2, 2021
DATAMARK Incorporated Webinar

Business Continuity Plans can fail even when extensive planning is involved. If you want your organization to avoid the Business…

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DATAMARK Announces Upcoming Business Continuity Planning Webinar

March 19, 2021
Abstract image of lights and colors,

This webinar will reveal essential information about the reasons Business Continuity Plans fail, how to avoid common mistakes others are…

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Work From Home in COVID-19 Era and Its Impact on Business Continuity

March 2, 2021
Female call center agent is working from home. To the left an image of someone's hand is pressing an icon of a call center agent.

Business continuity planning has long been a semi-hidden aspect of many organizations. Still, after the COVID-19 pandemic took over most…

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Workforce Management: How Do We Handle Peak Seasons

January 13, 2021
Image of male call center agent smiling as he is talking on the headset and to the left there is a call center manager with a clipboard smiling at the camera.

The new year’s start brings on deadlines, growing to-do lists, and more pressure that can make it tough to be…

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Customer Experience Trends and the Business Impacts of 2020

January 7, 2021
An abstract image of people walking on a busy city street.

Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds…

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Webinar – Why Organizations Need Business Process Outsourcing, Especially in Times of Uncertainty

December 28, 2020
DATAMARK Incorporated Webinar

In this webinar, we will be addressing why your organization should partner up with an experienced and knowledgeable BPO provider…

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4 Reasons AI Won’t Replace Contact Center Agents

December 9, 2020
Image of contact center agents at the stop smiling as there is a depiction of a robot's hand making contact with the hand of a man.

For almost as long as machines have been handling tasks for humans, people have worried that human labor would become…

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What Do BPO Companies Do?

December 7, 2020

Your organization has passion and drive for its core products and services. They’re what your business knows and does best.…

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9 Reasons Why Business Continuity Plans Fail

November 23, 2020
Image of a hand holding a gear of continuity in a gray abstract background.

During a recent DATAMARK webinar, we polled the audience and found that nearly a quarter of respondents felt that the…

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The Future of Contact Centers in the COVID-19 Era

November 11, 2020
Company CEO looks outside the window while there is a row of call center desks to the left of him.

Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always…

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  • Datamark Logo

    Founded in 1989, DATAMARK, Inc. is a leading business process outsourcing (BPO) company headquartered in El Paso, Texas.

    We serve Fortune 500 companies, government agencies and other large enterprises at our delivery centers worldwide, including the U.S., Mexico, and India.

    Headquarters: 123 W. Mills Avenue Suite 400 El Paso, TX 79901 USA

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