Is BPO Cost-Effective?
Many companies turn to business process outsourcing in the hopes of saving cash, but is BPO cost-effective overall? In short,…
Digital Mailrooms Explained and Why Your Business Needs It
As a company grows, so does the number of bottlenecks and inefficiencies it faces. If you manage a department, then…
Top 5 Benefits of Bilingual Contact Centers
Should your company be leveraging bilingual contact centers? It may seem like it’s the buzz phrase of the day, but there…
311 Programs Improve Service to Citizens, But Cost is an Issue
Outsourcing helps cities control rising 311 costs Thanks to innovative uses of mobile apps, social media and online self-help channels,…
311 Maturity Model
Cities Find Big Value in 311 Apps
Residents resolve non-emergency issues at the touch of a button Across the U.S., cities of all sizes have adopted 311…
Cities Respond to Demand for Bilingual 311 Services
As the Hispanic population grows in the U.S., more and more cities that operate 311 contact centers face challenges serving…
After Two Decades, Non-Emergency 311 Services Are More Than Just a Call Away
311 Programs Incorporate Multichannel Customer Contact Centers, Web Portals and Mobile Apps Back in the day, when you needed the…
The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities
Digital Document Storage Boosts Business Speed and Efficiency
You don’t have to look too far to find businesses and government agencies that carry a heavy burden from paper-based…