Made With Uberflip Content Marketing

Contact Centers

  • Cities Respond to Demand for Bilingual 311 Services

    Cities Respond to Demand for Bilingual 311 Services

    As the Hispanic population grows in the U.S., more and more cities that operate 311 contact centers face challenges serving citizens who primarily speak Spanish. According to the United States...

    Read Article
  • US Speech Patterns White Paper

    US Speech Patterns White Paper

    Where could these slow talkers be calling from? New research from the Marchex Institute has identified the states with the slowest talkers (measured by words per minute) in the U.S.

    Read Flipbook
  • Datamark - Contact Center2:29

    Datamark - Contact Center

    Watch Video
  • DATAMARK Decision Matrix

    DATAMARK Decision Matrix

    Many companies reach a point where they realize their back office process management solutions are outdated, inefficient and held back by old technology and legacy software systems.

    Read Article
  • 311 Call Centers-More Than a Call Away0:16

    311 Call Centers-More Than a Call Away

    http://insights.datamark.net/call-center-insights/after-two-decades-non-emergency-311-services-are-more-than-just-a-call-away Municipal 311 programs have grown wide-ranging, comprehensive, and often

    Watch Video
  • .

    Connect
  • The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities

    The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities

    After 20 Years of 311—Where Are We Today?

    Read Flipbook
  • Millennials Can Be Loyal Consumers–but Only if Customer Service Comes Through

    Millennials Can Be Loyal Consumers–but Only if Customer Service Comes Through

    Millennials may not have the kind of buying power as the Baby Boomers, but that will change soon as today’s 20-and-30-year-olds enter their 40s. This is why companies want to wrap their heads...

    Read Article
  • After Two Decades, Non-Emergency 311 Services Are More Than Just a Call Away

    After Two Decades, Non-Emergency 311 Services Are More Than Just a Call Away

    311 Programs Incorporate Multichannel Customer Contact Centers, Web Portals and Mobile Apps Back in the day, when you needed the city to come fix the pothole on your street or clean up some...

    Read Article
  • Five Contact Center Trends to Watch in 2017

    Five Contact Center Trends to Watch in 2017

    Read Flipbook
  • Contact Center Management: Five Qualities of Top Performing Team Leaders

    Contact Center Management: Five Qualities of Top Performing Team Leaders

    If you are looking to outsource your company’s contact center services to save money and improve performance, it’s important to examine the provider’s contact center management structure, from the...

    Read Article
  • Seven Creative Ways to Boost Contact Center Motivation and Morale

    Seven Creative Ways to Boost Contact Center Motivation and Morale

    Salaries, bonuses, incentives and other benefits found in a paycheck will attract agents to contact center jobs. But money alone won’t keep agents happy and motivated day after day for the long...

    Read Article
  • Industry Insiders Reveal Pain Points of Video Conferencing, Cloud Communications and Call Centers

    Industry Insiders Reveal Pain Points of Video Conferencing, Cloud Communications and Call Centers

    The B2B and B2C universe has shifted to a multichannel mix of communications, with communications software platforms and data centers in the cloud rather than hosted on-site. Companies offering...

    Read Article
  • Top 10 Reasons to Outsource Your Call Center

    Top 10 Reasons to Outsource Your Call Center

    Check out our infographic below! Fortune 500 enterprises and government agencies need to stay focused on core competencies, so these types of large organizations often outsource call center...

    Read Article
  • New Study Reveals Contact Center Challenges and Priorities

    New Study Reveals Contact Center Challenges and Priorities

    High attrition rates, department silos and insufficient self-service capabilities are among the top challenges faced by contact centers today, according to new Strategic Contact survey findings...

    Read Article
  • About DATAMARK Part 12:04

    About DATAMARK Part 1

    Let's take a look at the people that have helped to expand DATAMARK, Inc DATAMARK, Inc. http://www.datamark.net/ Call: 800-477-1944 Email: info@DATAMARK.net Address: 123 W. Mills Avenue Suite 400 E

    Watch Video
  • How Call Centers Trigger Customer Rage

    How Call Centers Trigger Customer Rage

    The contact center cliché, “Your call is important to us, please hold,” and other platitudes only serve to irritate callers who reach out to customer service, according to the 2015 Customer Rage...

    Read Article
  • Call Center Glossary

    Call Center Glossary

    Measured by Google searches, “call center” still remains the average person’s preferred term to describe organizations that provide customer care — even though much of the interaction between...

    Read Article
  • 2015 Holiday Season Outlook for Customer Service

    2015 Holiday Season Outlook for Customer Service

    Contact Centers Prepare for a Blockbuster Shopping Season In the call center business, we know it’s never too early to start preparing for the 2015 holiday season. And consumers are no different....

    Read Article
  • Infographic: Contact Center Technology Trends

    Infographic: Contact Center Technology Trends

    Cloud platforms, gamification, social media CRM, artificial intelligence … Sometimes it’s hard to wrap your head around every available technological solution designed to improve contact center...

    Read Article
  • eBook Preview: Contact Center Outsourcing: An Executive Toolkit4:01

    eBook Preview: Contact Center Outsourcing: An Executive Toolkit

    Check out our quick preview of our eBook, "Contact Center Outsourcing: An Executive Toolkit." The publication, available for complimentary download, offers information and links to in-depth resources

    Watch Video
  • loading
    Loading More...