2014 Contact Center Preferences Survey

January 19, 2017

In May, DATAMARK conducted a survey focusing on preferences for language, communication channels and technologies when dealing with a contact/call center. This white paper details the findings and analysis of the survey.

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Outsourced Contact Center Services: An Executive Toolkit
Outsourced Contact Center Services: An Executive Toolkit

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Keeping freight flowing across the U.S.-Canada border
Keeping freight flowing across the U.S.-Canada border

DATAMARK ramped up an international document-processing team consisting of approximately two dozen staffers...