Connecting With the Hispanic Market - Part One

January 10, 2017

The first of two new white papers addressing multichannel customer contact and the Hispanic consumer market. This first paper highlights the importance of authentic marketing and advertising messages in the $1.2 trillion U.S. Hispanic consumer market, and the value of building trust between customers and contact center agents.

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Young America and DATAMARK: Forging a Strategic Partnership
Young America and DATAMARK: Forging a Strategic Partnership

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Customer Contact Center Trends for 2014
Customer Contact Center Trends for 2014