Contact Center Workforce Management Case Study

January 11, 2017

DATAMARK uses a proprietary call volume forecasting and workforce scheduling system to meet our clients’ service-level requirements.

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Keeping freight flowing across the U.S.-Canada border
Keeping freight flowing across the U.S.-Canada border

DATAMARK ramped up an international document-processing team consisting of approximately two dozen staffers...

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Young America and DATAMARK: Forging a Strategic Partnership
Young America and DATAMARK: Forging a Strategic Partnership