A Seamless Transition

January 19, 2017

This case study highlights the success of our recent outsourcing transition of the City of El Paso, Texas' 311 Call Center. We took over staffing and management of the non-emergency call center within a short 30-day time period by re-badging many of the center's experienced agents

Previous Article
Contact Center Forecast
Contact Center Forecast

Automated Self-Service and Cloud-Based Platforms Help Drive Down Contact Center Costs As a new technologica...

Next Article
Outsourcing: A Good Way to Increase the Time You Need to Increase Profitability
Outsourcing: A Good Way to Increase the Time You Need to Increase Profitability

The person who represents your business on the phone continues to be the most important contact potential a...

×

Contact Us Today

First Name
Last Name
Business Phone - optional
Company
Question/Comment
Thank you!
Error - something went wrong!