The first of two new white papers addressing multichannel customer contact and the Hispanic consumer market. This first paper highlights the importance of authentic marketing and advertising messages in the $1.2 trillion U.S. Hispanic consumer market, and the value of building trust between customers and contact center agents.
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311 Maturity Model
To help cities determine where their 311 program stands, DATAMARK has developed a four-level 311 Maturity Model to describe the typical growth path of 311.
Improve Efficiency with Paper-Free Business Processes: How to Get Started
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The Price of Poor Customer Service
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Four Reasons Utilities Should Outsource Customer Care
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Cities Find Big Value in 311 Apps
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Are You a Digital Mailroom Trailblazer?
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Cities Respond to Demand for Bilingual 311 Services
As the Hispanic population grows in the U.S., more and more cities that operate 311 contact centers face challenges serving citizens who primarily speak Spanish. According to the United States...
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Philippine – U.S. BPO Relationships Will Endure, Despite President Duterte’s Tough Talk
Nervous leaders of the Philippine business process outsourcing (BPO) industry requested a meeting with President Rodrigo Duterte to discuss his controversial announcement of a “separation” from...
DATAMARK Decision Matrix
Many companies reach a point where they realize their back office process management solutions are outdated, inefficient and held back by old technology and legacy software systems.
Digitizing Paper Documents is a Sure Bet for the Casino and Hospitality Industry
Today, every type of business is doing its best to move at digital speed, and those in the casino and hospitality industry is no different. But despite efforts to shift to digital forms and...
Robotic Process Automation (RPA): Separating Hype from Reality
Many companies are still in the early phase of adopting robotic process automation (RPA), a technology changing the way routine business processes are handled. With RPA, a software robot...
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IEEE and Industry Players Join Forces to Define Robotic Process Automation (RPA)
Robotic process automation, abbreviated as RPA, has been marketed by various vendors for several years as a game-changer for companies looking for ways to lower the costs and improve the...
Pipefy - BPO Ebook
DATAMARK was fortunate enough to be featured in Pipefy's new BPO Ebook. This is a simple explanation of what BPO is and the benefits it offers companies.
The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities