Connecting With the Hispanic Market - Part One

January 10, 2017

The first of two new white papers addressing multichannel customer contact and the Hispanic consumer market. This first paper highlights the importance of authentic marketing and advertising messages in the $1.2 trillion U.S. Hispanic consumer market, and the value of building trust between customers and contact center agents.

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Process Transformation: Q&A
Process Transformation: Q&A

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Backfile Conversion: Best Practices and Considerations for Electronic Document Management
Backfile Conversion: Best Practices and Considerations for Electronic Document Management

Overview and strategies for leading backfile conversion projects to a successful outcome.

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