Contact Center Workforce Management Case Study

January 11, 2017

DATAMARK uses a proprietary call volume forecasting and workforce scheduling system to meet our clients’ service-level requirements.

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Outsourced Contact Centers in Mexico: A Closer Look
Outsourced Contact Centers in Mexico: A Closer Look

This concise paper will bring you up to date on the state of the contact center industry in Mexico and expl...

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Lean, High-Speed and Digital
Lean, High-Speed and Digital

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