DATAMARK's worldwide teams deliver business continuity during the 2015 South Indian Floods.
Social Media Drives the Shift from Call Centers to “Contact Centers”
The telephone is the most popular way for consumers to reach out to companies, especially if a complex cust...
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Digitizing Paper Documents is a Sure Bet for the Casino and Hospitality Industry
Today, every type of business is doing its best to move at digital speed, and those in the casino and hospitality industry is no different. But despite efforts to shift to digital forms and...
Robotic Process Automation (RPA): Separating Hype from Reality
Many companies are still in the early phase of adopting robotic process automation (RPA), a technology changing the way routine business processes are handled. With RPA, a software robot...
Training & Quality Assurance Case Study
Background: A leading freight company specializing in less-than-truckload (LTL) shipping services in the United States required an efficient and cost-effective document processing solution to index
DATAMARK's Business Process Transformation
Many companies reach a point where they realize their back office process management solutions are outdated, inefficient and held back by old technology and legacy software systems. There’s a need t
DATAMARK Decision Matrix
Many companies reach a point where they realize their back office process management solutions are outdated, inefficient and held back by old technology and legacy software systems.
IEEE and Industry Players Join Forces to Define Robotic Process Automation (RPA)
Robotic process automation, abbreviated as RPA, has been marketed by various vendors for several years as a game-changer for companies looking for ways to lower the costs and improve the...
Pipefy - BPO Ebook
DATAMARK was fortunate enough to be featured in Pipefy's new BPO Ebook. This is a simple explanation of what BPO is and the benefits it offers companies.
The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities
After 20 Years of 311—Where Are We Today?
Industry Top Performers Understand Benefits of Freight Bill Outsourcing
Carriers need to focus on getting their customers’ cargo safely to its destination and on time. That’s why the most efficient companies avoid the hassle of capturing data from bills of lading and...
Tried and True, Six Sigma Continues to Deliver Results
The principles behind Six Sigma are more than three decades old, but age has not tarnished this popular process improvement methodology. Reflecting its manufacturing industry roots, Six Sigma gets...
“DATAMARK Gives Back”
Employees Help Build Homes for Families
Five Contact Center Trends to Watch in 2017
Startups Look to Avoid Pitfalls of “Premature Scaling”
Study examines strategies for startup success Startup companies often operate on a razor’s edge: grow too slow, and you miss opportunities to dominate an emerging market; grow too fast, and you...
After Two Decades, Non-Emergency 311 Services Are More Than Just a Call Away
311 Programs Incorporate Multichannel Customer Contact Centers, Web Portals and Mobile Apps Back in the day, when you needed the city to come fix the pothole on your street or clean up some...
Smartphones are Changing the Way Businesses do Work
Smartphones are Changing the Way Businesses do Work 77 percent of business owners say they can “totally or somewhat stay on top of their work” with just a smartphone. Without a doubt, smartphones...
Digital Document Storage Boosts Business Speed and Efficiency
You don’t have to look too far to find businesses and government agencies that carry a heavy burden from paper-based workflows. These organizations will have rows and rows of filing cabinets...
Contact Center Management: Five Qualities of Top Performing Team Leaders
If you are looking to outsource your company’s contact center services to save money and improve performance, it’s important to examine the provider’s contact center management structure, from the...
Seven Creative Ways to Boost Contact Center Motivation and Morale
Salaries, bonuses, incentives and other benefits found in a paycheck will attract agents to contact center jobs. But money alone won’t keep agents happy and motivated day after day for the long...
A Closer Look at Information Security in the Business Process Outsourcing Industry
DATAMARK white paper offers guidance in an era of increasing cyber threats Every year, it seems information security incidents get bigger and costlier for companies and their customers. 2016 was...
Addressing BPO Information Security: A Three-Front Approach