Concerned about turnaround time, and costs are impacting the bottom line, it’s time to bring out the business process improvement toolkit.
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Major U.S. Insurance Company Struggles with Rapid Growth - Case Study
The company recognized that its core competence was property and casualty insurance, not the management of mailrooms, paper documents and related business processes. Company executives understood that
Four Reasons Utilities Should Outsource Customer Care
With deregulation of markets in many areas across the U.S., competition is heating up for players in the utility sector. Electricity, gas and water providers are competing on the basis of costs,...
Location Analysis White Paper
This paper provides and overview of key attributes, benefits, and risks for each location relative to the united states.
Cities Find Big Value in 311 Apps
Residents resolve non-emergency issues at the touch of a button Across the U.S., cities of all sizes have adopted 311 mobile apps as part of their 311 non-emergency hotline programs, typically...
Are You a Digital Mailroom Trailblazer?
Many companies struggle to transform paper-based business processes to digital Most businesses have established a proactive effort to manage inbound information arriving through multiple channels,...
Cities Respond to Demand for Bilingual 311 Services
As the Hispanic population grows in the U.S., more and more cities that operate 311 contact centers face challenges serving citizens who primarily speak Spanish. According to the United States...
US Speech Patterns White Paper
Where could these slow talkers be calling from? New research from the Marchex Institute has identified the states with the slowest talkers (measured by words per minute) in the U.S.
Philippine – U.S. BPO Relationships Will Endure, Despite President Duterte’s Tough Talk
Nervous leaders of the Philippine business process outsourcing (BPO) industry requested a meeting with President Rodrigo Duterte to discuss his controversial announcement of a “separation” from...
DATAMARK Decision Matrix
Many companies reach a point where they realize their back office process management solutions are outdated, inefficient and held back by old technology and legacy software systems.
Digitizing Paper Documents is a Sure Bet for the Casino and Hospitality Industry
Today, every type of business is doing its best to move at digital speed, and those in the casino and hospitality industry is no different. But despite efforts to shift to digital forms and...
Robotic Process Automation (RPA): Separating Hype from Reality
Many companies are still in the early phase of adopting robotic process automation (RPA), a technology changing the way routine business processes are handled. With RPA, a software robot...
Training & Quality Assurance Case Study
Background: A leading freight company specializing in less-than-truckload (LTL) shipping services in the United States required an efficient and cost-effective document processing solution to index
DATAMARK's Business Process Transformation
Many companies reach a point where they realize their back office process management solutions are outdated, inefficient and held back by old technology and legacy software systems. There’s a need t
IEEE and Industry Players Join Forces to Define Robotic Process Automation (RPA)
Robotic process automation, abbreviated as RPA, has been marketed by various vendors for several years as a game-changer for companies looking for ways to lower the costs and improve the...
Pipefy - BPO Ebook
DATAMARK was fortunate enough to be featured in Pipefy's new BPO Ebook. This is a simple explanation of what BPO is and the benefits it offers companies.
The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities
After 20 Years of 311—Where Are We Today?
Knowledge Process Outsourcing Case Study
Industry Top Performers Understand Benefits of Freight Bill Outsourcing
Carriers need to focus on getting their customers’ cargo safely to its destination and on time. That’s why the most efficient companies avoid the hassle of capturing data from bills of lading and...
Tried and True, Six Sigma Continues to Deliver Results
The principles behind Six Sigma are more than three decades old, but age has not tarnished this popular process improvement methodology. Reflecting its manufacturing industry roots, Six Sigma gets...
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