Most Recent Articles
311 Maturity Model
To help cities determine where their 311 program stands, DATAMARK has developed a four-level 311 Maturity Model to describe the typical growth path of 311.
DATAMARK Decision Matrix
Many companies reach a point where they realize their back office process management solutions are outdated, inefficient and held back by old technology and legacy software systems.
Outsourcing Relationship Checkup
Do you have great relationships with your outsourcing vendors? This quick checklist will help you gauge the health of your partnerships.
7 Business Process Outsourcing Trends to Watch in 2016
Top 10 Business Process Outsourcing Terms
Need to make sense of the alphabet soup of acronyms used in the business process outsourcing sector? Check out our infographic featuring ten of the most often used words and acronyms in our industry.
A Paper-Free Future 2016
10 Reasons to Outsource Your Contact Centers
The Digital Mailroom
A Paper-Free Future?
Document Scanning and Backfile Conversion: 7 Steps to Success
To learn more about the basic steps involved in off-site backfile scanning and the benefits of working with a service provider, check out our infographic.
Contact Center Technology Trends
Infographic: Freight Document Processing Maturity Model
A Spring Cleaning for Your Documents
We've put together an infographic highlighting tips for an ideal document strategy. Organizational communication, retention periods and secure disposal methods are all elements of a sound plan.
Contact Center Consolidation
Contact Center Trends for 2015
Customer Service Expectations for the 2014 Holidays