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Outsourcing Insights

News, Issues, & Trends in Outsourcing

  • Are You a Digital Mailroom Trailblazer?

    Are You a Digital Mailroom Trailblazer?

    Many companies struggle to transform paper-based business processes to digital Most businesses have established a proactive effort to manage inbound information arriving through multiple channels,...

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  • Cities Respond to Demand for Bilingual 311 Services

    Cities Respond to Demand for Bilingual 311 Services

    As the Hispanic population grows in the U.S., more and more cities that operate 311 contact centers face challenges serving citizens who primarily speak Spanish. According to the United States...

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  • Philippine – U.S. BPO Relationships Will Endure, Despite President Duterte’s Tough Talk

    Philippine – U.S. BPO Relationships Will Endure, Despite President Duterte’s Tough Talk

    Nervous leaders of the Philippine business process outsourcing (BPO) industry requested a meeting with President Rodrigo Duterte to discuss his controversial announcement of a “separation” from...

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  • Digitizing Paper Documents is a Sure Bet for the Casino and Hospitality Industry

    Digitizing Paper Documents is a Sure Bet for the Casino and Hospitality Industry

    Today, every type of business is doing its best to move at digital speed, and those in the casino and hospitality industry is no different. But despite efforts to shift to digital forms and...

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  • Robotic Process Automation (RPA): Separating Hype from Reality

    Robotic Process Automation (RPA): Separating Hype from Reality

    Many companies are still in the early phase of adopting robotic process automation (RPA), a technology changing the way routine business processes are handled. With RPA, a software robot...

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  • IEEE and Industry Players Join Forces to Define Robotic Process Automation (RPA)

    IEEE and Industry Players Join Forces to Define Robotic Process Automation (RPA)

    Robotic process automation, abbreviated as RPA, has been marketed by various vendors for several years as a game-changer for companies looking for ways to lower the costs and improve the...

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  • Industry Top Performers Understand Benefits of Freight Bill Outsourcing

    Industry Top Performers Understand Benefits of Freight Bill Outsourcing

    Carriers need to focus on getting their customers’ cargo safely to its destination and on time. That’s why the most efficient companies avoid the hassle of capturing data from bills of lading and...

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  • Tried and True, Six Sigma Continues to Deliver Results

    Tried and True, Six Sigma Continues to Deliver Results

    The principles behind Six Sigma are more than three decades old, but age has not tarnished this popular process improvement methodology. Reflecting its manufacturing industry roots, Six Sigma gets...

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  • “DATAMARK Gives Back”

    “DATAMARK Gives Back”

    Employees Help Build Homes for Families

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  • Startups Look to Avoid Pitfalls of “Premature Scaling”

    Startups Look to Avoid Pitfalls of “Premature Scaling”

    Study examines strategies for startup success Startup companies often operate on a razor’s edge: grow too slow, and you miss opportunities to dominate an emerging market; grow too fast, and you...

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  • Smartphones are Changing the Way Businesses do Work

    Smartphones are Changing the Way Businesses do Work

    Smartphones are Changing the Way Businesses do Work 77 percent of business owners say they can “totally or somewhat stay on top of their work” with just a smartphone. Without a doubt, smartphones...

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  • Digital Document Storage Boosts Business Speed and Efficiency

    Digital Document Storage Boosts Business Speed and Efficiency

    You don’t have to look too far to find businesses and government agencies that carry a heavy burden from paper-based workflows. These organizations will have rows and rows of filing cabinets...

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  • A Closer Look at Information Security in the Business Process Outsourcing Industry

    A Closer Look at Information Security in the Business Process Outsourcing Industry

    DATAMARK white paper offers guidance in an era of increasing cyber threats Every year, it seems information security incidents get bigger and costlier for companies and their customers. 2016 was...

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  • Banking Industry Outsources Sophisticated Processes to Improve Profitability and Agility

    Banking Industry Outsources Sophisticated Processes to Improve Profitability and Agility

    The global banking, financial services and insurance (BFSI) sector continues to chart a path of recovery from the subprime mortgage crisis and Great Recession that rocked the industry in the first...

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  • Outsourced Contact Center Services Help with the Holiday Rush

    Outsourced Contact Center Services Help with the Holiday Rush

    ‘Tis the season for crowded stores, busy online sales, and all the customer service needs that come with holiday shopping. The National Retail Federation forecasts a strong Christmas shopping...

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  • Energy Industry Prospects Look Bright for 2017

    Energy Industry Prospects Look Bright for 2017

    Producers and consumers stand to benefit from deregulation and cheaper natural gas and renewables Energy executives across the country are feeling optimistic as 2017 approaches. The new year will...

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  • Under Pressure to Rein In Costs, Health Insurance Sector Finds Benefits in Business Process Outsourcing (BPO)

    Under Pressure to Rein In Costs, Health Insurance Sector Finds Benefits in Business Process Outsourcing (BPO)

    While the new year and new leadership in the White House may brighten the outlook for some sectors of the economy, the health insurance industry is expected to continue to struggle in 2017 with...

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  • Social Media Drives the Shift from Call Centers to “Contact Centers”

    Social Media Drives the Shift from Call Centers to “Contact Centers”

    The telephone is the most popular way for consumers to reach out to companies, especially if a complex customer service issue is involved, according to recent research from Vivint. But we may be...

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  • Contact Center Forecast

    Contact Center Forecast

    Automated Self-Service and Cloud-Based Platforms Help Drive Down Contact Center Costs As a new technological landscape proves its value to organizations with call/contact center operations, the...

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  • Outsourcing: A Good Way to Increase the Time You Need to Increase Profitability

    Outsourcing: A Good Way to Increase the Time You Need to Increase Profitability

    The person who represents your business on the phone continues to be the most important contact potential and existing clients have with your business. Although the ways that most businesses work...

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