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Outsourcing Insights

News, Issues, & Trends in Outsourcing

  • Smartphones are Changing the Way Businesses do Work

    Smartphones are Changing the Way Businesses do Work

    Smartphones are Changing the Way Businesses do Work 77 percent of business owners say they can “totally or somewhat stay on top of their work” with just a smartphone. Without a doubt, smartphones...

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  • Digital Document Storage Boosts Business Speed and Efficiency

    Digital Document Storage Boosts Business Speed and Efficiency

    You don’t have to look too far to find businesses and government agencies that carry a heavy burden from paper-based workflows. These organizations will have rows and rows of filing cabinets...

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  • A Closer Look at Information Security in the Business Process Outsourcing Industry

    A Closer Look at Information Security in the Business Process Outsourcing Industry

    DATAMARK white paper offers guidance in an era of increasing cyber threats Every year, it seems information security incidents get bigger and costlier for companies and their customers. 2016 was...

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  • Banking Industry Outsources Sophisticated Processes to Improve Profitability and Agility

    Banking Industry Outsources Sophisticated Processes to Improve Profitability and Agility

    The global banking, financial services and insurance (BFSI) sector continues to chart a path of recovery from the subprime mortgage crisis and Great Recession that rocked the industry in the first...

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  • Outsourced Contact Center Services Help with the Holiday Rush

    Outsourced Contact Center Services Help with the Holiday Rush

    ‘Tis the season for crowded stores, busy online sales, and all the customer service needs that come with holiday shopping. The National Retail Federation forecasts a strong Christmas shopping...

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  • Energy Industry Prospects Look Bright for 2017

    Energy Industry Prospects Look Bright for 2017

    Producers and consumers stand to benefit from deregulation and cheaper natural gas and renewables Energy executives across the country are feeling optimistic as 2017 approaches. The new year will...

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  • Under Pressure to Rein In Costs, Health Insurance Sector Finds Benefits in Business Process Outsourcing (BPO)

    Under Pressure to Rein In Costs, Health Insurance Sector Finds Benefits in Business Process Outsourcing (BPO)

    While the new year and new leadership in the White House may brighten the outlook for some sectors of the economy, the health insurance industry is expected to continue to struggle in 2017 with...

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  • Social Media Drives the Shift from Call Centers to “Contact Centers”

    Social Media Drives the Shift from Call Centers to “Contact Centers”

    The telephone is the most popular way for consumers to reach out to companies, especially if a complex customer service issue is involved, according to recent research from Vivint. But we may be...

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  • Contact Center Forecast

    Contact Center Forecast

    Automated Self-Service and Cloud-Based Platforms Help Drive Down Contact Center Costs As a new technological landscape proves its value to organizations with call/contact center operations, the...

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  • Outsourcing: A Good Way to Increase the Time You Need to Increase Profitability

    Outsourcing: A Good Way to Increase the Time You Need to Increase Profitability

    The person who represents your business on the phone continues to be the most important contact potential and existing clients have with your business. Although the ways that most businesses work...

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  • Important Insights into Outsourcing and How It Can Help Your Business

    Important Insights into Outsourcing and How It Can Help Your Business

    Many businesses have considered outsourcing, but they have ultimately decided against it because of the unpredictability involved. Will our outsourcing partner really be able to deliver? What will...

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  • Transportation Document Processing: Three Benefits of Outsourcing

    Transportation Document Processing: Three Benefits of Outsourcing

    From trucking companies to overnight couriers to car rental services, any business that involves the transportation of freight or people will generate a mountain of paperwork. This ever-growing...

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  • Why Call Centers Once Outsourced Overseas Are Coming Back to the U.S.

    Why Call Centers Once Outsourced Overseas Are Coming Back to the U.S.

    Throughout the 1990s and the first decade of the 2000s, call centers were often the poster children for jobs leaving the U.S. and being outsourced to other countries. Many businesses outsourced...

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  • Six Reasons Why to Outsource Accounting, Four Ways to Evaluate Providers

    Six Reasons Why to Outsource Accounting, Four Ways to Evaluate Providers

    For companies considering outsourcing financial functions, now is the perfect time to begin realizing the benefits that delegating accounting and related tasks can provide. Technology has advanced...

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  • What You Should Know About Business Process Outsourcing (BPO)

    What You Should Know About Business Process Outsourcing (BPO)

    Business Process Outsourcing (BPO) can add value with their outsourced contact center solutions for organizations of all sizes. However, it cannot be stressed enough, simply focusing on the cost...

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  • The Chennai Floods: One Year Later

    The Chennai Floods: One Year Later

    DATAMARK adds new backup infrastructure in advance of the South Indian monsoon season Nearly a year after the record-breaking floods in Chennai, India, work still goes on to clear storm water...

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  • A Paper Free Future

    A Paper Free Future

    World Paper Free Day 2016 is Today! As we have mentioned before we have been following (AIIM) Association for Information and Image Management’s World Paper Free Day initiative this year. AIIM...

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  • Businesses Aim to Work Smarter on World Paper Free Day

    Businesses Aim to Work Smarter on World Paper Free Day

      In an increasingly digital world, many businesses—small and large—still rely on paper-based processes to get things done. Documents get routed for review, approvals and signatures, and...

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  • Four Reasons to Choose Contact Centers with Real Time Performance Reporting

    Four Reasons to Choose Contact Centers with Real Time Performance Reporting

    Real-time performance monitoring provides clients of contact centers with a way to track the performance of their contact center to ensure their customers are getting top quality service. If...

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  • Study: Responding to Tweets Can Boost Customer Spend by 20 Percent

    Study: Responding to Tweets Can Boost Customer Spend by 20 Percent

    It’s no secret that businesses find social media effective for delivering great customer service. A Consumer is also likely to spend more with a company that responds quickly to questions and...

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