New eBook Offers Executives Guidance on Outsourcing Call Center Operations

May 5, 2015 DATAMARK

DATAMARK has released a new eBook targeted at executives who oversee the call/contact center function of customer relationship management.

Often, these executives recognize that handling call center operations in-house can become complicated and expensive–a time-consuming distraction from core business. Outsourcing call center services to a specialty provider is a way to rein in costs while improving customer service.

But a successful outsourcing engagement requires thorough preparation and a well-thought-out strategy.

To help guide decision makers and stakeholders through the process, we’ve developed the eBook, “Outsourced Contact Centers: An Executive Toolkit.”

The eBook provides a wealth of information to develop the best multichannel contact center strategy for outstanding customer service. It presents introductory information and links to in-depth resources on the following topics:

  • The outsourcing decision
  • Gaining access to technology and expertise
  • The benefits of consolidating contact centers
  • The benefits of relocating
  • Exceeding customer expectations in a multichannel world
  • Best practices and considerations for implementation

Click here to download the complimentary eBook today.

The post New eBook Offers Executives Guidance on Outsourcing Call Center Operations appeared first on Outsourcing Insights.

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