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White Papers

This Stream includes all of our Whitepapers Flipbooks

  • The 311 Center in the 21st Century: Challenges and Opportunities for U.S. Cities

    The 311 Center in the 21st Century: Challenges and Opportunities for U.S. Cities

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  • Addressing BPO Information Security: A Three-Front Approach

    Addressing BPO Information Security: A Three-Front Approach

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  • The Heart of the Digital Mailroom

    The Heart of the Digital Mailroom

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  • Business Process Management: An Overview

    Business Process Management: An Overview

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  • Outsourced Contact Center Services: An Executive Toolkit

    Outsourced Contact Center Services: An Executive Toolkit

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  •  Improving Business Processes With Six Sigma

    Improving Business Processes With Six Sigma

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  • An Introduction to Mailroom Outsourcing

    An Introduction to Mailroom Outsourcing

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  • Business Process Outsourcing 101

    Business Process Outsourcing 101

    Top reasons for outsourcing, performing cost and location analyses, and strategies for success.

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  • Process Transformation: Q&A

    Process Transformation: Q&A

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  • Outsourced Contact Centers in Mexico: A Closer Look

    Outsourced Contact Centers in Mexico: A Closer Look

    This concise paper will bring you up to date on the state of the contact center industry in Mexico and explain some of the benefits of nearshore contact center arrangements.

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  • 2014 Contact Center Preferences Survey

    2014 Contact Center Preferences Survey

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  • Connecting With the Hispanic Market - Part One

    Connecting With the Hispanic Market - Part One

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  • Connecting With The Hispanic Market - Part Two

    Connecting With The Hispanic Market - Part Two

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  • Keep it In-House or Outsource?

    Keep it In-House or Outsource?

    An introductory guide to performing an effective cost analysis.

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  • 10 Business Process Outsourcing Trends to Watch For in 2014

    10 Business Process Outsourcing Trends to Watch For in 2014

    Learn more about mobile apps for business, BPaaS, robotic process automation and other major trends shaping the BPO industry in 2014.

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  • Customer Contact Center Trends for 2014

    Customer Contact Center Trends for 2014

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  • Unstructured Data in Electronic Health Record Systems: Challenges and Solutions

    Unstructured Data in Electronic Health Record Systems: Challenges and Solutions

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  • Backfile Conversion: Best Practices and Considerations for Electronic Document Management

    Backfile Conversion: Best Practices and Considerations for Electronic Document Management

    Overview and strategies for leading backfile conversion projects to a successful outcome.

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  • A Roundtable Discussion on EHR Conversions: Experiences, Challenges and Solutions

    A Roundtable Discussion on EHR Conversions: Experiences, Challenges and Solutions

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  • Benefits of Processing from Image - whitepaper (April 2012)

    Benefits of Processing from Image - whitepaper (April 2012)

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