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White Papers

This Stream includes all of our Whitepapers Flipbooks

  • US Speech Patterns White Paper

    US Speech Patterns White Paper

    Where could these slow talkers be calling from? New research from the Marchex Institute has identified the states with the slowest talkers (measured by words per minute) in the U.S.

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  • Pipefy - BPO Ebook

    Pipefy - BPO Ebook

    DATAMARK was fortunate enough to be featured in Pipefy's new BPO Ebook. This is a simple explanation of what BPO is and the benefits it offers companies.

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  • Five Contact Center Trends to Watch in 2017

    Five Contact Center Trends to Watch in 2017

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  • The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities

    The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities

    After 20 Years of 311—Where Are We Today?

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  • Addressing BPO Information Security: A Three-Front Approach

    Addressing BPO Information Security: A Three-Front Approach

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  • The Heart of the Digital Mailroom

    The Heart of the Digital Mailroom

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  • Outsourcing Cost Analysis Whitepaper

    Outsourcing Cost Analysis Whitepaper

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  • What to Outsource - Decision Matrix

    What to Outsource - Decision Matrix

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  • Location Analysis

    Location Analysis

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  • Business Process Management: An Overview

    Business Process Management: An Overview

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  • Outsourced Contact Center Services: An Executive Toolkit

    Outsourced Contact Center Services: An Executive Toolkit

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  •  Improving Business Processes With Six Sigma

    Improving Business Processes With Six Sigma

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  • An Introduction to Mailroom Outsourcing

    An Introduction to Mailroom Outsourcing

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  • Business Process Outsourcing 101

    Business Process Outsourcing 101

    Top reasons for outsourcing, performing cost and location analyses, and strategies for success.

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  • Process Transformation: Q&A

    Process Transformation: Q&A

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  • Outsourced Contact Centers in Mexico: A Closer Look

    Outsourced Contact Centers in Mexico: A Closer Look

    This concise paper will bring you up to date on the state of the contact center industry in Mexico and explain some of the benefits of nearshore contact center arrangements.

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  • 2014 Contact Center Preferences Survey

    2014 Contact Center Preferences Survey

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  • Connecting With the Hispanic Market - Part One

    Connecting With the Hispanic Market - Part One

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  • Connecting With The Hispanic Market - Part Two

    Connecting With The Hispanic Market - Part Two

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  • 10 Business Process Outsourcing Trends to Watch For in 2014

    10 Business Process Outsourcing Trends to Watch For in 2014

    Learn more about mobile apps for business, BPaaS, robotic process automation and other major trends shaping the BPO industry in 2014.

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