2014 Contact Center Preferences Survey

January 19, 2017

In May, DATAMARK conducted a survey focusing on preferences for language, communication channels and technologies when dealing with a contact/call center. This white paper details the findings and analysis of the survey.

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Outsourced Contact Centers in Mexico: A Closer Look
Outsourced Contact Centers in Mexico: A Closer Look

This concise paper will bring you up to date on the state of the contact center industry in Mexico and expl...

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Connecting With the Hispanic Market - Part One
Connecting With the Hispanic Market - Part One

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