Learn more about mobile apps for business, BPaaS, robotic process automation and other major trends shaping the BPO industry in 2014.
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Most Recent Flipbooks
Pipefy - BPO Ebook
DATAMARK was fortunate enough to be featured in Pipefy's new BPO Ebook. This is a simple explanation of what BPO is and the benefits it offers companies.
Five Contact Center Trends to Watch in 2017
The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities
After 20 Years of 311—Where Are We Today?
Addressing BPO Information Security: A Three-Front Approach
The Heart of the Digital Mailroom
Outsourcing Cost Analysis Whitepaper
What to Outsource - Decision Matrix
Business Process Management: An Overview
Outsourced Contact Center Services: An Executive Toolkit
Improving Business Processes With Six Sigma
An Introduction to Mailroom Outsourcing
Business Process Outsourcing 101
Top reasons for outsourcing, performing cost and location analyses, and strategies for success.
Process Transformation: Q&A
Outsourced Contact Centers in Mexico: A Closer Look
This concise paper will bring you up to date on the state of the contact center industry in Mexico and explain some of the benefits of nearshore contact center arrangements.
2014 Contact Center Preferences Survey
Connecting With the Hispanic Market - Part One
Connecting With The Hispanic Market - Part Two
Customer Contact Center Trends for 2014
Unstructured Data in Electronic Health Record Systems: Challenges and Solutions