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Business Process Outsourcing (BPO) Reports, News, and Trends

Account Governance in the New Normal: Things to Look Out for in Your BPO Partner

The COVID-19 crisis has impacted almost all sectors globally, with disrupted supply chains, country-wide lockdowns, and organizations exploring the possibility of long-term and even permanent remote working. The sustainability of...

Leadership In Uncertain Times

Bill Randag is CEO and President of El Paso, Texas-based DATAMARK, Inc., which for more than 30 years has empowered FORTUNE 500 companies and large enterprises with the strategies, solutions,...

Don’t Outsource Your Processes…Outsource Your Results!

Having sold more than $980 million in outsourcing deals in my career and having played a key role in structuring more than $22 billion in outsourcing deals across every industry...

Business Continuity Planning: Are You Planning for Tomorrow or Yesterday?

Recently DATAMARK, Inc., held a webinar on Business Continuity Planning. The three panelists discussed what was missing or did not receive sufficient attention in business continuity plans and the repercussions...

Building the Remote Contact Center of the Future

Contact centers have changed a lot over the years thanks to advances in technology, trends in communication, and changing customer expectations. Today’s consumers want always-on, omnichannel support, and they want...

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