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  • A Superior Customer Experience: How Contact Center Dispatchers are Fueling a Progression for Trucking Companies

    A Superior Customer Experience: How Contact Center Dispatchers are Fueling a Progression for Trucking Companies

    By integrating modern technology, complying with DoT regulations, and providing 24/7 services, contact centers dispatchers are fueling progress in the trucking industry.

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  • Fueling Customer Service Excellence In Two Languages

    Fueling Customer Service Excellence In Two Languages

    Excentus was rapidly gaining customers who preferred to converse in Spanish. Through a joint venture with IHC, DATAMARK was able to provide full contact center services and bilingual agents.

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  • Scaling Based Off of Seasonality: Formulating a Strategy for a Client In Need of Scalability

    Scaling Based Off of Seasonality: Formulating a Strategy for a Client In Need of Scalability

    DATAMARK partners with a client whose business needs include a scalability process that would accommodate to different circumstances without compromising customer satisfaction.

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  • As Healthcare Providers Implement Electronic Health Record Systems, A Need for Technology and a Call Center Arises

    As Healthcare Providers Implement Electronic Health Record Systems, A Need for Technology and a Call Center Arises

    Healthcare providers have spent an impressive amount of money on integrating electronic health record (EHR) systems as part of their data and information intake, including effective call centers.

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  • Business Continuity When Disaster Strikes: Decisions Companies Can Make to Deal with Natural Disasters

    Business Continuity When Disaster Strikes: Decisions Companies Can Make to Deal with Natural Disasters

    When natural disasters strike, a business continuity plan is essential for a company to avoid operational interruption.

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  • Contact Center Workforce Management Case Study

    Contact Center Workforce Management Case Study

    With up to 40 marketing programs underway at any given time, DATAMARK’s client required an agile and cost-effective contact center solution.

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  • Millennials and Brand Loyalty: Statistics That Will Make You Want To Improve-and Possibly Outsource-Your Contact Center

    Millennials and Brand Loyalty: Statistics That Will Make You Want To Improve-and Possibly Outsource-Your Contact Center

    An insightful and factual look at how millennials are driving different industries to change the way they operate their contact centers.

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  • Young America and DATAMARK: Forging a Strategic Partnership

    Young America and DATAMARK: Forging a Strategic Partnership

    A case study highlighting the collaborative partnership between Young America, LLC, and DATAMARK, Inc., which has grown to include multi-shore mailroom and data entry operations.

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  • "Do You Speak Spanish?"- The Data Shows the Need for Bilingual Contact Center Agents

    "Do You Speak Spanish?"- The Data Shows the Need for Bilingual Contact Center Agents

    DATAMARK, Inc., has been employing bilingual agents since 1990.

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  • The $700 Billion Freight Industry: How Partnering With a BPO Specialist Can Help Freight Companies Compete For Revenue

    The $700 Billion Freight Industry: How Partnering With a BPO Specialist Can Help Freight Companies Compete For Revenue

    When $700 billion is at stake, how can these businesses compete for customers while adapting lean systems

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  • Why Contact Centers Are Part of the Branding for Companies

    Why Contact Centers Are Part of the Branding for Companies

    In order to remain relevant amongst a myriad of brands, technology companies need to craft a competitive niche and build reliance with its customers.

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  • Contact Centers Can Help Banks Open New Doors of Opportunity While Closing Physical Ones

    Contact Centers Can Help Banks Open New Doors of Opportunity While Closing Physical Ones

    As mobile technology continues to grow for banking customers, allowing them to refrain from tending to their banking needs in person, the number of closures of physical bank branches are expected to g

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  • The Five Reasons Pharmaceutical Companies Should Outsource

    The Five Reasons Pharmaceutical Companies Should Outsource

    For public health to continue to progress and improve, pharmaceutical companies need to invest their time, money and efforts in what they do best; developing medicine by completing the necessary ...

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  •  DATAMARK Hosts Event to Support Local Non-Profit, American Patriots

    DATAMARK Hosts Event to Support Local Non-Profit, American Patriots

    DATAMARK raises funds for Veterans in El Paso, TX

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  • DATAMARK Hosts Ribbon Cutting Ceremony for 3rd Site in Mexico

    DATAMARK Hosts Ribbon Cutting Ceremony for 3rd Site in Mexico

    DATAMARK Inc., an El Paso-based global leader in Business Process Services (BPS) since 1989, held a ribbon cutting ceremony on August 22, 2018 for an additional operational facility launched i

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  • Multi-channel vs Omni-channel in Contact Centers

    Multi-channel vs Omni-channel in Contact Centers

    Two of the hottest terms in the call center business right now are “Multi-channel” and “Omni-channel.” These phrases are consistently popping up whenever the subjects of customer service and the custo

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  • DATAMARK Incorporated Launches Career Site

    DATAMARK Incorporated Launches Career Site

    DATAMARK launches career site to drive additional quality talent to DATAMARK.

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  • DATAMARK 311 Contact Center Services2:21

    DATAMARK 311 Contact Center Services

    Since 2015, DATAMARK has been providing 311 contact center services for the city of El Paso, handling their non-emergency calls. Through this partnership, DATAMARK is able to combine industry experti

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  • TRMG and Conference Attendees Combat Bill Mismanagement in the Shipping Industry

    TRMG and Conference Attendees Combat Bill Mismanagement in the Shipping Industry

    The TRMG conference is a cooperative of NACM Gulf States. The NACMGS is a nonprofit organization that works with businesses to prevent fraud and uphold legal rights when shipping.

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  • Unstructured Data in Electronic Health Record Systems: Challenges and Solutions

    Unstructured Data in Electronic Health Record Systems: Challenges and Solutions

    The challenge for organizations that want to create a truly all-electronic health record, is how to bring in all unstructured data into a patient’s “digital file.”

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  • The Importance of Data Analytics

    The Importance of Data Analytics

    Data analytics can both improve business income and provide ways to better serve their customers

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