outsourcing insights

In the short span between 2001 and 2003, more than 250,000 call center jobs were outsourced to the Philippines and India alone. This heyday of outsourcing call center operations which...

It used to be that call center outsourcing was something businesses chose purely for financial reasons. While modern organizations still expect to see savings so resources can be allocated to...

As technology continues to advance and business leaders look for more efficient ways to achieve goals, the conversation around artificial intelligence (AI), specifically machine learning, and its role in business...

Digital mailroom services have revolutionized the industry much like the internet disrupted business as a whole. Before we get into digital mailroom benefits, though, it’s important to explore what the...

For years, companies have turned to business process outsourcing (BPO) to cut costs, boost efficiency, allow greater focus on core functions, and more. Yet, how this is achieved and what...