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A Superior Customer Experience: How Contact Center Dispatchers are Fueling a Progression for Trucking Companies
By integrating modern technology, complying with DoT regulations, and providing 24/7 services, contact centers dispatchers are fueling progress in the trucking industry.
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Fueling Customer Service Excellence In Two Languages
Excentus was rapidly gaining customers who preferred to converse in Spanish. Through a joint venture with IHC, DATAMARK was able to provide full contact center services and bilingual agents.
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Scaling Based Off of Seasonality: Formulating a Strategy for a Client In Need of Scalability
DATAMARK partners with a client whose business needs include a scalability process that would accommodate to different circumstances without compromising customer satisfaction.
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Read ArticleAs Healthcare Providers Implement Electronic Health Record Systems, A Need for Technology and a Call Center Arises
Healthcare providers have spent an impressive amount of money on integrating electronic health record (EHR) systems as part of their data and information intake, including effective call centers.
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Business Continuity When Disaster Strikes: Decisions Companies Can Make to Deal with Natural Disasters
When natural disasters strike, a business continuity plan is essential for a company to avoid operational interruption.
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Contact Center Workforce Management Case Study
With up to 40 marketing programs underway at any given time, DATAMARK’s client required an agile and cost-effective contact center solution.
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Read ArticleMillennials and Brand Loyalty: Statistics That Will Make You Want To Improve-and Possibly Outsource-Your Contact Center
An insightful and factual look at how millennials are driving different industries to change the way they operate their contact centers.
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Young America and DATAMARK: Forging a Strategic Partnership
A case study highlighting the collaborative partnership between Young America, LLC, and DATAMARK, Inc., which has grown to include multi-shore mailroom and data entry operations.
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Read Article"Do You Speak Spanish?"- The Data Shows the Need for Bilingual Contact Center Agents
DATAMARK, Inc., has been employing bilingual agents since 1990.
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Read ArticleThe $700 Billion Freight Industry: How Partnering With a BPO Specialist Can Help Freight Companies Compete For Revenue
When $700 billion is at stake, how can these businesses compete for customers while adapting lean systems
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Read ArticleWhy Contact Centers Are Part of the Branding for Companies
In order to remain relevant amongst a myriad of brands, technology companies need to craft a competitive niche and build reliance with its customers.
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Read ArticleContact Centers Can Help Banks Open New Doors of Opportunity While Closing Physical Ones
As mobile technology continues to grow for banking customers, allowing them to refrain from tending to their banking needs in person, the number of closures of physical bank branches are expected to g
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Read ArticleThe Five Reasons Pharmaceutical Companies Should Outsource
For public health to continue to progress and improve, pharmaceutical companies need to invest their time, money and efforts in what they do best; developing medicine by completing the necessary ...
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Read ArticleDATAMARK Hosts Event to Support Local Non-Profit, American Patriots
DATAMARK raises funds for Veterans in El Paso, TX
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Read ArticleDATAMARK Hosts Ribbon Cutting Ceremony for 3rd Site in Mexico
DATAMARK Inc., an El Paso-based global leader in Business Process Services (BPS) since 1989, held a ribbon cutting ceremony on August 22, 2018 for an additional operational facility launched i
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Read ArticleMulti-channel vs Omni-channel in Contact Centers
Two of the hottest terms in the call center business right now are “Multi-channel” and “Omni-channel.” These phrases are consistently popping up whenever the subjects of customer service and the custo
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Read ArticleDATAMARK Incorporated Launches Career Site
DATAMARK launches career site to drive additional quality talent to DATAMARK.
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2:21Watch VideoDATAMARK 311 Contact Center Services
Since 2015, DATAMARK has been providing 311 contact center services for the city of El Paso, handling their non-emergency calls. Through this partnership, DATAMARK is able to combine industry experti
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Read ArticleTRMG and Conference Attendees Combat Bill Mismanagement in the Shipping Industry
The TRMG conference is a cooperative of NACM Gulf States. The NACMGS is a nonprofit organization that works with businesses to prevent fraud and uphold legal rights when shipping.
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Unstructured Data in Electronic Health Record Systems: Challenges and Solutions
The challenge for organizations that want to create a truly all-electronic health record, is how to bring in all unstructured data into a patient’s “digital file.”
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Read ArticleThe Importance of Data Analytics
Data analytics can both improve business income and provide ways to better serve their customers
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