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"Do You Speak Spanish?"- The Data Shows the Need for Bilingual Contact Center Agents

DATAMARK, Inc., has been employing bilingual agents since 1990.

The $700 Billion Freight Industry: How Partnering With a BPO Specialist Can Help Freight Companies Compete For Revenue

When $700 billion is at stake, how can these businesses compete for customers while adapting lean systems

Why Contact Centers Are Part of the Branding for Companies

In order to remain relevant amongst a myriad of brands, technology companies need to craft a competitive niche and build reliance with its customers.

Contact Centers Can Help Banks Open New Doors of Opportunity While Closing Physical Ones

As mobile technology continues to grow for banking customers, allowing them to refrain from tending to their banking needs in person, the number of closures of physical bank branches are expected to g

The Five Reasons Pharmaceutical Companies Should Outsource

For public health to continue to progress and improve, pharmaceutical companies need to invest their time, money and efforts in what they do best; developing medicine by completing the necessary ...

DATAMARK Hosts Event to Support Local Non-Profit, American Patriots

DATAMARK raises funds for Veterans in El Paso, TX

DATAMARK Hosts Ribbon Cutting Ceremony for 3rd Site in Mexico

DATAMARK Inc., an El Paso-based global leader in Business Process Services (BPS) since 1989, held a ribbon cutting ceremony on August 22, 2018 for an additional operational facility launched i

Multi-channel vs Omni-channel in Contact Centers

Two of the hottest terms in the call center business right now are “Multi-channel” and “Omni-channel.” These phrases are consistently popping up whenever the subjects of customer service and the custo

DATAMARK Incorporated Launches Career Site

DATAMARK launches career site to drive additional quality talent to DATAMARK.

TRMG and Conference Attendees Combat Bill Mismanagement in the Shipping Industry

The TRMG conference is a cooperative of NACM Gulf States. The NACMGS is a nonprofit organization that works with businesses to prevent fraud and uphold legal rights when shipping.

The Importance of Data Analytics

Data analytics can both improve business income and provide ways to better serve their customers

The Role of Artificial Intelligence in Modern Contact Centers

Possibly one of the biggest changes to rock the economy has been the rise of artificial intelligence.

DATAMARK's Mumbai Site Launches Voice Processing Operation

How Millennials are Breaking (and Changing) the Rules of Customer Experience

From chatbots to two-day shipping, the customer experience is giving way to the reign of Millennials.

The Digital Mailroom - Infographic

Organizations that adopted the paper-to-digital concept for business processes cited faster turnaround to customers and more efficient data capture as digital mailroom’s main benefits.

Top 10 Reasons to Outsource Your Call Center

Fortune 500 enterprises and government agencies need to stay focused on core competencies, so these types of large organizations often outsource call center functions to specialized service providers.