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Business Process Outsourcing (BPO) Reports, News, and Trends

How COVID-19 is Redefining the Customer Experience

When the pandemic began, people huddled in their homes eagerly awaiting the return of normalcy. At first, it seemed it might only be a month or so before routines could...

It is All About Your Culture and Brand

From the outside, outsourcing may appear to be just like any other business transaction. You are a client paying a provider for a service, after all. However, if your organization...

Outsourcing vs Insourcing – Which is Right for My Company?

As companies grow and become more strategic about how to handle certain business processes, it can be expected that the discussion between insourcing and outsourcing will come up. Both are...

9 Things to Look for in an Outsourcing Partner

You’ve probably heard that business process outsourcing (BPO) can transform your back-office functions, enhance the quality of service, and improve your bottom line. This is all true, but much of...

5 Signs Your Mailroom Needs Help

The mailroom plays a big role in organizations of all sizes and industries; it serves as the center of communication for businesses. When things go wrong in your mailroom, the...
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