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Read ArticleWhen Disaster Strikes: Why 311 Contact Centers Need a Business Continuity Plan
When disaster strikes, it is imperative for 311 services to continue operations. Having a business continuity plan ensures that residents continue to have access to information and services.
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2:43Watch VideoDATAMARK, Inc. - Fueling the Customer Experience
Excentus, one of DATAMARK’s highly-valued partnerships, drives customer satisfaction through its ‘Drive The Experience’ approach, which focuses on delivering memorable and exemplary experiences for it
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Read ArticleTeamwork and Partnership: Prominent Themes at DATAMARK’s Third Semi-annual Event
130 of DATAMARK's staff from the US, India, and Mexico recently attended the company's semi-annual meeting in Ruidoso, New Mexico, where the company reinforced its core values and vision.
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DATAMARK Delivers a Custom Solution
DATAMARK ramped up an international document-processing team consisting of approximately two dozen staffers trained in the courier’s commercial invoice process.
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2:44Watch VideoDATAMARK Gives Back
On July 13, 2017, DATAMARK, Inc., an El Paso-based global leader in Business Process Services (BPS) since 1989, hosted its annual 4th of July Carnival where DATAMARK employees from El Paso...
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Read ArticleDATAMARK Partners With A Major Healthcare Insurance Provider, Broadening the Company's Services Within The Healthcare Sector
DATAMARK Incorporated has partnered with one of the most highly-recognized health insurance providers in the nation to provide document management and claims processing services.
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A Superior Customer Experience: How Contact Center Dispatchers are Fueling a Progression for Trucking Companies
By integrating modern technology, complying with DoT regulations, and providing 24/7 services, contact centers dispatchers are fueling progress in the trucking industry.
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Read ArticleAs Healthcare Providers Implement Electronic Health Record Systems, A Need for Technology and a Call Center Arises
Healthcare providers have spent an impressive amount of money on integrating electronic health record (EHR) systems as part of their data and information intake, including effective call centers.
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Business Continuity When Disaster Strikes: Decisions Companies Can Make to Deal with Natural Disasters
When natural disasters strike, a business continuity plan is essential for a company to avoid operational interruption.
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Read ArticleMillennials and Brand Loyalty: Statistics That Will Make You Want To Improve-and Possibly Outsource-Your Contact Center
An insightful and factual look at how millennials are driving different industries to change the way they operate their contact centers.
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Read Article"Do You Speak Spanish?"- The Data Shows the Need for Bilingual Contact Center Agents
DATAMARK, Inc., has been employing bilingual agents since 1990.
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Read ArticleThe $700 Billion Freight Industry: How Partnering With a BPO Specialist Can Help Freight Companies Compete For Revenue
When $700 billion is at stake, how can these businesses compete for customers while adapting lean systems
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Read ArticleWhy Contact Centers Are Part of the Branding for Companies
In order to remain relevant amongst a myriad of brands, technology companies need to craft a competitive niche and build reliance with its customers.
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Read ArticleContact Centers Can Help Banks Open New Doors of Opportunity While Closing Physical Ones
As mobile technology continues to grow for banking customers, allowing them to refrain from tending to their banking needs in person, the number of closures of physical bank branches are expected to g
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Read ArticleThe Five Reasons Pharmaceutical Companies Should Outsource
For public health to continue to progress and improve, pharmaceutical companies need to invest their time, money and efforts in what they do best; developing medicine by completing the necessary ...
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Read ArticleDATAMARK Hosts Event to Support Local Non-Profit, American Patriots
DATAMARK raises funds for Veterans in El Paso, TX
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Read ArticleDATAMARK Hosts Ribbon Cutting Ceremony for 3rd Site in Mexico
DATAMARK Inc., an El Paso-based global leader in Business Process Services (BPS) since 1989, held a ribbon cutting ceremony on August 22, 2018 for an additional operational facility launched i
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Read ArticleMulti-channel vs Omni-channel in Contact Centers
Two of the hottest terms in the call center business right now are “Multi-channel” and “Omni-channel.” These phrases are consistently popping up whenever the subjects of customer service and the custo
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Read ArticleDATAMARK Incorporated Launches Career Site
DATAMARK launches career site to drive additional quality talent to DATAMARK.
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2:21Watch VideoDATAMARK 311 Contact Center Services
Since 2015, DATAMARK has been providing 311 contact center services for the city of El Paso, handling their non-emergency calls. Through this partnership, DATAMARK is able to combine industry experti
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Read ArticleTRMG and Conference Attendees Combat Bill Mismanagement in the Transportation and Shipping Industry
The TRMG conference is a cooperative of NACM Gulf States. The NACMGS is a nonprofit organization that works with businesses to prevent fraud and uphold legal rights when shipping.
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