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Read ArticleWhy Contact Centers Are Part of the Branding for Technology Companies
In order to remain relevant amongst a myriad of brands, technology companies need to craft a competitive niche and build reliance with its customers.
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Read ArticleContact Centers Can Help Banks Open New Doors of Opportunity While Closing Physical Ones
As mobile technology continues to grow for banking customers, allowing them to refrain from tending to their banking needs in person, the number of closures of physical bank branches are expected to g
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Read ArticleThe Five Reasons Pharmaceutical Companies Should Outsource
For public health to continue to progress and improve, pharmaceutical companies need to invest their time, money and efforts in what they do best; developing medicine by completing the necessary ...
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Read ArticleDATAMARK Hosts Event to Support Local Non-Profit, American Patriots
DATAMARK raises funds for Veterans in El Paso, TX
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Read ArticleDATAMARK Hosts Ribbon Cutting Ceremony for 3rd Site in Mexico
DATAMARK Inc., an El Paso-based global leader in Business Process Services (BPS) since 1989, held a ribbon cutting ceremony on August 22, 2018 for an additional operational facility launched i
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Read ArticleMulti-channel vs Omni-channel in Contact Centers
Two of the hottest terms in the call center business right now are “Multi-channel” and “Omni-channel.” These phrases are consistently popping up whenever the subjects of customer service and the custo
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Read ArticleDATAMARK Incorporated Launches Career Site
DATAMARK launches career site to drive additional quality talent to DATAMARK.
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2:21Watch VideoDATAMARK 311 Contact Center Services
Since 2015, DATAMARK has been providing 311 contact center services for the city of El Paso, handling their non-emergency calls. Through this partnership, DATAMARK is able to combine industry experti
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Read ArticleTRMG and Conference Attendees Combat Bill Mismanagement in the Shipping Industry
The TRMG conference is a cooperative of NACM Gulf States. The NACMGS is a nonprofit organization that works with businesses to prevent fraud and uphold legal rights when shipping.
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Unstructured Data in Electronic Health Record Systems: Challenges and Solutions
The challenge for organizations that want to create a truly all-electronic health record, is how to bring in all unstructured data into a patient’s “digital file.”
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Read ArticleThe Importance of Data Analytics
Data analytics can both improve business income and provide ways to better serve their customers
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Read ArticleThe Role of Artificial Intelligence in Modern Contact Centers
Possibly one of the biggest changes to rock the economy has been the rise of artificial intelligence.
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Read ArticleDATAMARK's Mumbai Site Launches Voice Processing Operation
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Read ArticleHow Millennials are Breaking (and Changing) the Rules of Customer Experience
From chatbots to two-day shipping, the customer experience is giving way to the reign of Millennials.
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Read ArticleThe Digital Mailroom - Infographic
Organizations that adopted the paper-to-digital concept for business processes cited faster turnaround to customers and more efficient data capture as digital mailroom’s main benefits.
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An Introduction to Mailroom Outsourcing
Every organization has a purpose—a reason why it exists. In business, the reason is to produce world-class products and services for customers.
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Read ArticleTop 10 Reasons to Outsource Your Call Center
Fortune 500 enterprises and government agencies need to stay focused on core competencies, so these types of large organizations often outsource call center functions to specialized service providers.
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Read ArticleDATAMARK Partners with Large Growing Energy Supplier to Provide Contact Center Services
DATAMARK Contact Center Services
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2:40Watch VideoDATAMARK Fall 2017 Semi-Annual Meeting
Twice a year DATAMARK's staff gets together to regain focus on the companies growth. Not only does DATAMARK want to grow the company, but employees also its employees. We Grow Together.
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Outsourcing Cost Analysis Whitepaper
To help answer the question “Should we outsource?” DATAMARK has developed a new white paper that presents the basic principles of an business process outsourcing (BPO) cost analysis in concise,
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