A Seamless Transition

January 19, 2017

The City of El Paso, Texas awarded DATAMARK a three-year contract to operate the city's 311 Call Center, which was responsible for handling non-emergency calls. In order to maintain continuity of service to city residents, DATAMARK needed to take over operations within the time frame of 30 days. This case study explains how DATAMARK did just that. 

No Previous Flipbooks

Next Video
DATAMARK 311 Contact Center Services
DATAMARK 311 Contact Center Services

Since 2015, DATAMARK has been providing 311 contact center services for the city of El Paso, handling their...