DATAMARK 311 Contact Center Services

May 4, 2018

Since 2015, DATAMARK has been providing 311 contact center services for the city of El Paso, handling their non-emergency calls.

Through this partnership, DATAMARK is able to combine industry expertise and collaboratively offer process improvement and transformations wherever possible. With the focus on employee satisfaction and engagement, DATAMARK is able to provide daily feedback, performance evaluations, and coaching sessions.

With this feedback, employees continue to improve and take pride in being the voice of the citizens of El Paso.

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A Seamless Transition
A Seamless Transition

This case study highlights the success of our recent outsourcing transition of the City of El Paso, Texas' ...

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The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities
The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities

After 20 Years of 311—Where Are We Today?

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