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Turning over processes to service providers means relinquishing control of private customer information as well as proprietary information about products and services. Because of this, it is imperative that companies have a complete understanding of how their BPO provider will keep this information secure—from guiding principles to the policies, procedures, people and tools that make it happen. When selecting an outsourcing partner, companies should thoroughly review the strength of the information safeguards the provider has put in place.