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Scaling Based Off of Seasonality: Formulating a Strategy for a Client In Need of Scalability
DATAMARK partners with a client whose business needs include a scalability process that would accommodate to different circumstances without compromising customer satisfaction.
DATAMARK BPO Glossary
The Business Process Outsourcing (BPO) industry uses scores of unique acronyms, words and phrases to measure performance, describe types of outsourcing and services used, and tools used in the industr
1:24DATAMARK's Business Process Transformation
Many companies reach a point where they realize their back office process management solutions are outdated, inefficient and held back by old technology and legacy software systems. There’s a need t
Before Outsourcing Your Contact Center, Improve Your Processes
For many growing companies, there comes a point where the contact center’s key performance indicators begin to reveal serious problems. Average handle times may start to increase significantly, custom
Business Engineering: Process Improvement
DATAMARK, Inc. Business Engineers will perform an analysis beyond the limits of the process itself by establishing communication with key personnel in order to examine all details and gain a full unde
Business Engineering: Business Strategy Assessment
Our Business Strategy Assessment service is designed to provide an objective and comprehensive evaluation of the current state of your most critical processes and propose a desired future state for yo
DATAMARK Improves Workforce Planning for a Fast-Growing Banking Client
The client is a U.S.-based regional bank with over 1,000 employees, more than 60 branches and nearly $10 billion in assets. With a strong balance sheet and a favorable economic outlook for the financi
Before Outsourcing Your Contact Center, Improve Your Processes
A business engineering team can identify problems and design a process-improvement solution For many growing companies, there comes a point where the contact center’s key performance indicators...
2:46Business Process Outsourcing Company DATAMARK Inc.
DATAMARK is a leading provider of digital mailroom and mail center management, data entry, document processing, customer contact center and business process re-engineering services for Fortune 500 com
Young America and DATAMARK: Forging a Strategic Partnership
A case study highlighting the collaborative partnership between Young America, LLC, and DATAMARK, Inc., which has grown to include multi-shore mailroom and data entry operations.
58:02Webinar: Business Process Outsourcing: Set Yourself Up for Success!