Vocalcom’s contact center software that offers ease of integration with the Salesforce CRM platform has been honored with a 2015 CUSTOMER Contact Center Technology Award by CUSTOMER Magazine, a publication of Technology Marketing Corporation (TMC).
Vocalcom is a leading provider of cloud-based contact center software designed to help businesses optimize productivity and personalize customer experience. The 10th-annual CUSTOMER Contact Center Technology Awards recognize leaders in the contact center and customer service industries.
Vocalcom’s contact center software offers features such as PCI-compliant credit card processing, Visual IVR, intelligent queuing, skills based routing, real-time customer feedback surveys, on-demand callback, a real-time personalized and interactive video modern dialer, and a multitude of agent and supervisory features, including extensive analytics.
Vocalcom CEO Anthony Dinis, said he was pleased CUSTOMER Magazine recognized the unique capabilities of the company’s software solution.
“We are all about flexibility, and CUSTOMER magazine’s vision for a lean enterprise aligns perfectly with the Vocalcom cause of simplifying and personalizing customer service for better experiences,” Dinis said. “We’re honored that our omni-channel cloud customer contact technology has been selected for TMC’s Contact Center Technology Award.”
DATAMARK has selected Vocalcom as a technology partner to deliver outsourced contact center services using its cloud-based multichannel software. Learn more about Vocalcom’s capabilities in conjunction with DATAMARK’s bilingual contact center services by watching the short video below: