This is an on-demand presentation of the 2015 Call Center Week Online executive roundtable, “More Than Metrics – How To Drive Real Results, Not Just Better ‘Scores,’ In Your Contact Center.” Roundtable panelists include DATAMARK President Bill Randag, Stefan Captijin, Senior Director of Product Marketing at Genesys, and Brad Snedeker, Innovation Center Manager at Calabrio. Roundtable topics include: –Defining the ultimate objectives of a contact center. –What metrics should contact centers focus on? –When it comes to agents and customers, what challenges do contact centers face today? DATAMARK, Inc. Call: 800-477-1944 Email: Address: 123 W. Mills Avenue Suite 400 El Paso, TX 79901 USA