Case Studies

This Stream includes all of our Case Studies Flipbooks

  • DATAMARK Delivers a Custom Solution

    DATAMARK Delivers a Custom Solution

    DATAMARK ramped up an international document-processing team consisting of approximately two dozen staffers trained in the courier’s commercial invoice process.

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  • Compassionate Outsourcing: Retain Talented and Experience Staff

    Compassionate Outsourcing: Retain Talented and Experience Staff

    This case study provides an insightful explanation of how DATAMARK worked with the human resources department to avoid unfavorable layoffs, while acquiring certain business aspects from its client.

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  • Fueling Customer Service Excellence In Two Languages

    Fueling Customer Service Excellence In Two Languages

    Excentus was rapidly gaining customers who preferred to converse in Spanish. Through a joint venture with IHC, DATAMARK was able to provide full contact center services and bilingual agents.

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  • Formulating a Strategy for a Client In Need of Scalability

    Formulating a Strategy for a Client In Need of Scalability

    DATAMARK partners with a client whose business needs include a scalability process that would accommodate to different circumstances without compromising customer satisfaction.

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  • Contact Center Workforce Management Case Study

    Contact Center Workforce Management Case Study

    With up to 40 marketing programs underway at any given time, DATAMARK’s client required an agile and cost-effective contact center solution.

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  • Young America and DATAMARK: Forging a Strategic Partnership

    Young America and DATAMARK: Forging a Strategic Partnership

    A case study highlighting the collaborative partnership between Young America, LLC, and DATAMARK, Inc., which has grown to include multi-shore mailroom and data entry operations.

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  • DATAMARK Improves Workforce Planning for a Fast-Growing Banking Client

    DATAMARK Improves Workforce Planning for a Fast-Growing Banking Client

    The client is a U.S.-based regional bank with over 1,000 employees, more than 60 branches and nearly $10 billion in assets. With a strong balance sheet and a favorable economic outlook for the financi

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  • Major U.S. Insurance Company Struggles with Rapid Growth

    Major U.S. Insurance Company Struggles with Rapid Growth

    The company recognized that its core competence was property and casualty insurance, not the management of mailrooms, paper documents and related business processes. Company executives understood that

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  • Training and Quality Assurance Case Study

    Training and Quality Assurance Case Study

    Background: A leading freight company specializing in less-than-truckload (LTL) shipping services in the United States required an efficient and cost-effective document processing solution to index

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  • Case Study: Prepared for Disaster

    Case Study: Prepared for Disaster

    At DATAMARK’s Chennai facility, managers had been monitoring the unusual weather since early November. They made preparations to implement a business continuity plan, and—if necessary—a full disaster

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  • A Seamless Transition

    A Seamless Transition

    This case study highlights the success of our recent outsourcing transition of the City of El Paso, Texas' 311 Call Center. We took over staffing and management of the non-emergency call center within

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  •  Knowledge Process Outsourcing Case Study

    Knowledge Process Outsourcing Case Study

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  • Document Management Case Study

    Document Management Case Study

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  • DATAMARK delivers a solution to improve a bank reconciliation process

    DATAMARK delivers a solution to improve a bank reconciliation process

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  • DATAMARK Accelerates the Invoice-to-Cash Cycle for a Global Courier

    DATAMARK Accelerates the Invoice-to-Cash Cycle for a Global Courier

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  • Transportation and Logistics Value-Add Case Study

    Transportation and Logistics Value-Add Case Study

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  • Improving Customs Document Processing for an International Courier

    Improving Customs Document Processing for an International Courier

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  • Lean, High-Speed and Digital

    Lean, High-Speed and Digital

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  • DATAMARK Maps an Improvement Plan for a Mortgage Bank

    DATAMARK Maps an Improvement Plan for a Mortgage Bank

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  • DATAMARK Ramps Up To Keep An International Courier Moving

    DATAMARK Ramps Up To Keep An International Courier Moving

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