A Seamless Transition

January 19, 2017

The City of El Paso, Texas awarded DATAMARK a three-year contract to operate the city's 311 Call Center, which was responsible for handling non-emergency calls. In order to maintain continuity of service to city residents, DATAMARK needed to take over operations within the time frame of 30 days. This case study explains how DATAMARK did just that. 

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Case Study: Prepared for Disaster
Case Study: Prepared for Disaster

At DATAMARK’s Chennai facility, managers had been monitoring the unusual weather since early November. They...

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 Knowledge Process Outsourcing Case Study
Knowledge Process Outsourcing Case Study

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