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Most Recent Flipbooks
Compassionate Outsourcing: Retain Talented and Experience Staff
This case study provides an insightful explanation of how DATAMARK worked with the human resources department to avoid unfavorable layoffs, while acquiring certain business aspects from its client.
Fueling Customer Service Excellence In Two Languages
Excentus was rapidly gaining customers who preferred to converse in Spanish. Through a joint venture with IHC, DATAMARK was able to provide full contact center services and bilingual agents.
Scaling Based Off of Seasonality: Formulating a Strategy for a Client In Need of Scalability
DATAMARK partners with a client whose business needs include a scalability process that would accommodate to different circumstances without compromising customer satisfaction.
Contact Center Workforce Management Case Study
With up to 40 marketing programs underway at any given time, DATAMARK’s client required an agile and cost-effective contact center solution.
Young America and DATAMARK: Forging a Strategic Partnership
A case study highlighting the collaborative partnership between Young America, LLC, and DATAMARK, Inc., which has grown to include multi-shore mailroom and data entry operations.
DATAMARK Improves Workforce Planning for a Fast-Growing Banking Client
The client is a U.S.-based regional bank with over 1,000 employees, more than 60 branches and nearly $10 billion in assets. With a strong balance sheet and a favorable economic outlook for the financi
Major U.S. Insurance Company Struggles with Rapid Growth
The company recognized that its core competence was property and casualty insurance, not the management of mailrooms, paper documents and related business processes. Company executives understood that
Training and Quality Assurance Case Study
Background: A leading freight company specializing in less-than-truckload (LTL) shipping services in the United States required an efficient and cost-effective document processing solution to index
A Processing Solution: DATAMARK Delivers a Custom Solution
DATAMARK ramped up an international document-processing team consisting of approximately two dozen staffers trained in the courier’s commercial invoice process.
Case Study: Prepared for Disaster
At DATAMARK’s Chennai facility, managers had been monitoring the unusual weather since early November. They made preparations to implement a business continuity plan, and—if necessary—a full disaster
A Seamless Transition
This case study highlights the success of our recent outsourcing transition of the City of El Paso, Texas' 311 Call Center. We took over staffing and management of the non-emergency call center within
Knowledge Process Outsourcing Case Study
Document Management Case Study
DATAMARK Accelerates the Invoice-to-Cash Cycle for a Global Courier
Transportation and Logistics Value-Add Case Study
Improving Customs Document Processing for an International Courier
Lean, High-Speed and Digital
DATAMARK Maps an Improvement Plan for a Mortgage Bank
DATAMARK Ramps Up To Keep An International Courier Moving
Transforming A Large-Enterprise Mailroom: DATAMARK Delivers A Facility-Managed Solution