Rebates are a great tool for building a base of satisfied, repeat customers. But if your process results in long turn-around times and payment hold-ups, those customers will think twice before buying from you again. DATAMARK can help your company rethink and redesign its entire rebate process, from the inbound mailroom to the digital imaging of forms, to contact-center service.
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Most Recent Flipbooks
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Fueling Customer Service Excellence In Two Languages
Excentus was rapidly gaining customers who preferred to converse in Spanish. Through a joint venture with IHC, DATAMARK was able to provide full contact center services and bilingual agents.
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Young America and DATAMARK: Forging a Strategic Partnership
A case study highlighting the collaborative partnership between Young America, LLC, and DATAMARK, Inc., which has grown to include multi-shore mailroom and data entry operations.
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The client is a U.S.-based regional bank with over 1,000 employees, more than 60 branches and nearly $10 billion in assets. With a strong balance sheet and a favorable economic outlook for the financi
Major U.S. Insurance Company Struggles with Rapid Growth
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Background: A leading freight company specializing in less-than-truckload (LTL) shipping services in the United States required an efficient and cost-effective document processing solution to index
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At DATAMARK’s Chennai facility, managers had been monitoring the unusual weather since early November. They made preparations to implement a business continuity plan, and—if necessary—a full disaster
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This case study highlights the success of our recent outsourcing transition of the City of El Paso, Texas' 311 Call Center. We took over staffing and management of the non-emergency call center within
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Document Management Case Study
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Transportation and Logistics Value-Add Case Study
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