Rebates are a great tool for building a base of satisfied, repeat customers. But if your process results in long turn-around times and payment hold-ups, those customers will think twice before buying from you again. DATAMARK can help your company rethink and redesign its entire rebate process, from the inbound mailroom to the digital imaging of forms, to contact-center service.
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DATAMARK ramped up an international document-processing team consisting of approximately two dozen staffers trained in the courier’s commercial invoice process.
This case study provides an insightful explanation of how DATAMARK worked with the human resources department to avoid unfavorable layoffs, while acquiring certain business aspects from its client.
Excentus was rapidly gaining customers who preferred to converse in Spanish. Through a joint venture with IHC, DATAMARK was able to provide full contact center services and bilingual agents.
DATAMARK partners with a client whose business needs include a scalability process that would accommodate to different circumstances without compromising customer satisfaction.
With up to 40 marketing programs underway at any given time, DATAMARK’s client required an agile and cost-effective contact center solution.
A case study highlighting the collaborative partnership between Young America, LLC, and DATAMARK, Inc., which has grown to include multi-shore mailroom and data entry operations.
DATAMARK Improves Workforce Planning for a Fast-Growing Banking Client
