Is BPO Cost-Effective?
Many companies turn to business process outsourcing in the hopes of saving cash, but is BPO cost-effective overall? In short,…
When Disaster Strikes: Why 311 Contact Centers Need a Business Continuity Plan
In situations where city residents find themselves in dire need of assistance or information, local authorities and agencies are…
DATAMARK 311 Contact Center Services
Since 2015, DATAMARK has been providing 311 contact center services for the city of El Paso, handling their non-emergency calls.…
Press Release: El Paso 311 Call Center Finds New Home.
New site brings multiple public safety agencies together in a centralized location. DATAMARK Inc., a global provider of Business Process…
Press Release: El Pasoans Dial 311 to Find Ways to Help Hurricane Harvey Victims
City’s 311 non-emergency call center fields hundreds of calls from residents interested in donating to or volunteering with relief organizations.…
311 Programs Improve Service to Citizens, But Cost is an Issue
Outsourcing helps cities control rising 311 costs Thanks to innovative uses of mobile apps, social media and online self-help channels,…
311 Maturity Model
Cities Find Big Value in 311 Apps
Residents resolve non-emergency issues at the touch of a button Across the U.S., cities of all sizes have adopted 311…
Cities Respond to Demand for Bilingual 311 Services
As the Hispanic population grows in the U.S., more and more cities that operate 311 contact centers face challenges serving…
311 Call Centers-More Than a Call Away
http://insights.datamark.net/call-center-insights/after-two-decades-non-emergency-311-services-are-more-than-just-a-call-away Municipal 311 programs have grown wide-ranging, comprehensive, and often quite expensive. City managers are challenged to bring all non-emergency…