Customer Experience Trends and the Business Impacts of 2020 January 7, 2021 Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds… Read more
DATAMARK Predicts Major Changes for Contact Centers in the COVID-19 Era January 5, 2021 The business process outsourcing firm’s latest release examines how business-related shifts brought on by the coronavirus pandemic are necessitating big… Read more
How to Outsource a Call Center December 30, 2020 Outsourcing your business’ call center operations can be a stressful and challenging transition. While every organization will face issues unique… Read more
What Do BPO Companies Do? December 7, 2020 Your organization has passion and drive for its core products and services. They’re what your business knows and does best.… Read more
Data Security: How DATAMARK Protects its Clients October 29, 2020 Cyber-attacks and data fraud were included as two of the top five risks CEOs felt they were likely to face… Read more
Webinar: Business Lessons Learned From COVID-19 and How to Set up a Business Continuity Plan September 30, 2020 If you’re struggling to survive the hard-hit impacts of COVID-19, you are not alone. Businesses are being forced to adapt… Read more
Outsourcing with a Work From Home Model September 30, 2020 As more and more companies adopt a work from home model, many business leaders are left wondering if outsourcing still… Read more
A Beginners Guide to Contact Center Agent Productivity: Do’s and Don’ts September 28, 2020 Eager to improve contact center agent productivity but not sure where to start? There are a lot of working parts… Read more
Why Call Centers Once Outsourced Overseas Are Coming Back to the U.S. September 28, 2020 The heyday of outsourcing call center operations, which began in the 1990s and extended through the early 2000s, was driven… Read more
9 Things to Look for in an Outsourcing Partner August 28, 2020 You’ve probably heard that business process outsourcing (BPO) can transform your back-office functions, enhance the quality of service, and improve… Read more