DATAMARK Demystifies Off-Shore, Near-Shore, and On-Shore Outsourcing Call Center Options
The company’s latest guide walks enterprise-level organizations through the unique benefits of each, so it’s easier for decisionmakers to identify…
Off-Shore, Near-Shore, or On-Shore Outsourcing: Choosing the Best Location for Your Call Center
When you’re planning to outsource a call center, one of the biggest decisions you’ll make is identifying whether off-shore, near-shore,…
Providing World Class Customer Service in Multiple Languages
Many companies across various industries already enlist the help of translators and interpreters to provide their customers with resources in…
Benefits of Outsourcing Customer Service With Bilingual Reps
Most companies consider customer service to be a top priority, and for a good reason. Your customers are the foundation…
Why U.S. Companies Choose Business Process Outsourcing (BPO)
We recently wrote about the types of business processes companies outsource the most, but why are U.S. companies using business…
5 Warning Signs Your Customer Service Isn’t Performing
Customers are the most important stakeholders in your company, and they can easily make or break a company’s success. If…
Top 5 Business Processes Companies Prefer to Outsource
Business process outsourcing (BPO) comes with a myriad of benefits, from improved efficiency, to reduced errors, greater client satisfaction, and…
Is BPO Cost-Effective?
Many companies turn to business process outsourcing in the hopes of saving cash, but is BPO cost-effective overall? In short,…
When Disaster Strikes: Why 311 Contact Centers Need a Business Continuity Plan
In situations where city residents find themselves in dire need of assistance or information, local authorities and agencies are…
DATAMARK 311 Contact Center Services
Since 2015, DATAMARK has been providing 311 contact center services for the city of El Paso, handling their non-emergency calls.…