Providing World Class Customer Service in Multiple Languages
Many companies across various industries already enlist the help of translators and interpreters to provide their customers with resources in…
How Bilingual Customer Service Representatives Can Improve Your Business
Most companies consider customer service to be a top priority, and for a good reason. Your customers are the foundation…
Why U.S. Companies Choose to Outsource
We recently wrote about the types of business processes companies outsource the most, but why are U.S. companies using outsourcing…
5 Warning Signs Your Customer Service Isn’t Performing
Customers are the most important stakeholders in your company, and they can easily make or break a company’s success. If…
Top 5 Business Processes Companies Prefer to Outsource
Business process outsourcing (BPO) comes with a myriad of benefits, from improved efficiency, to reduced errors, greater client satisfaction, and…
Is BPO Cost-Effective?
Many companies turn to business process outsourcing in the hopes of saving cash, but is BPO cost-effective overall? In short,…
When Disaster Strikes: Why 311 Contact Centers Need a Business Continuity Plan
In situations where city residents find themselves in dire need of assistance or information, local authorities and agencies are…
DATAMARK 311 Contact Center Services
Since 2015, DATAMARK has been providing 311 contact center services for the city of El Paso, handling their non-emergency calls.…
Press Release: El Paso 311 Call Center Finds New Home.
New site brings multiple public safety agencies together in a centralized location. DATAMARK Inc., a global provider of Business Process…
Press Release: El Pasoans Dial 311 to Find Ways to Help Hurricane Harvey Victims
City’s 311 non-emergency call center fields hundreds of calls from residents interested in donating to or volunteering with relief organizations.…