Customer Experience Trends and the Business Impacts of 2020
Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds…
DATAMARK Predicts Major Changes for Contact Centers in the COVID-19 Era
The business process outsourcing firm’s latest release examines how business-related shifts brought on by the coronavirus pandemic are necessitating big…
How to Outsource a Call Center
Outsourcing your business’ call center operations can be a stressful and challenging transition. While every organization will face issues unique…
Data Security: How DATAMARK Protects its Clients
Cyber-attacks and data fraud were included as two of the top five risks CEOs felt they were likely to face…
Webinar – Business Lessons Learned From COVID-19 and How to Set up a Business Continuity Plan
If you’re struggling to survive the hard-hit impacts of COVID-19, you are not alone. Businesses are being forced to adapt…
Outsourcing with a Work From Home Model
As more and more companies adopt a work from home model, many business leaders are left wondering if outsourcing still…
A Beginners Guide to Contact Center Agent Productivity: Do’s and Don’ts
Eager to improve contact center agent productivity but not sure where to start? There are a lot of working parts…
Why Call Centers Once Outsourced Overseas Are Coming Back to the U.S.
The heyday of outsourcing call center operations, which began in the 1990s and extended through the early 2000s, was driven…
9 Things to Look for in an Outsourcing Partner
You’ve probably heard that business process outsourcing (BPO) can transform your back-office functions, enhance the quality of service, and improve…
How to Choose a Call Center Outsourcing Company
How can you tell if a business process outsourcing company will be a true partner in growth and deliver on…
