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Customer Experience Trends and the Business Impacts of 2020

January 7, 2021
An abstract image of people walking on a busy city street.

Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds…

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DATAMARK Predicts Major Changes for Contact Centers in the COVID-19 Era

January 5, 2021
Image of man looking through binoculars at a city in the distance. To the right there is an image of a woman contact center agent wearing a face mask and a headset.

The business process outsourcing firm’s latest release examines how business-related shifts brought on by the coronavirus pandemic are necessitating big…

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How to Outsource a Call Center

December 30, 2020
Office worker VP looks to his right as the image transitions to that of a call center.

Outsourcing your business’ call center operations can be a stressful and challenging transition. While every organization will face issues unique…

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What Do BPO Companies Do?

December 7, 2020

Your organization has passion and drive for its core products and services. They’re what your business knows and does best.…

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Data Security: How DATAMARK Protects its Clients

October 29, 2020
Two businessmen shake hands as an overlay of technology icons float on the right.

Cyber-attacks and data fraud were included as two of the top five risks CEOs felt they were likely to face…

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Webinar: Business Lessons Learned From COVID-19 and How to Set up a Business Continuity Plan

September 30, 2020

If you’re struggling to survive the hard-hit impacts of COVID-19, you are not alone. Businesses are being forced to adapt…

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Outsourcing with a Work From Home Model

September 30, 2020
DATAMARK male call center agent types on computer as he talks on a headset working from home.

As more and more companies adopt a work from home model, many business leaders are left wondering if outsourcing still…

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A Beginners Guide to Contact Center Agent Productivity: Do’s and Don’ts

September 28, 2020
DATAMARK call center agent smiles as she looks off into the distance

Eager to improve contact center agent productivity but not sure where to start? There are a lot of working parts…

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Why Call Centers Once Outsourced Overseas Are Coming Back to the U.S.

September 28, 2020
video thumbnail of datamark bdm going over why outsourced call centers are coming back to the us

The heyday of outsourcing call center operations, which began in the 1990s and extended through the early 2000s, was driven…

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9 Things to Look for in an Outsourcing Partner

August 28, 2020
DATAMARK business manager looks over the shoulder of a company vp pointing out locations on a tablet.

You’ve probably heard that business process outsourcing (BPO) can transform your back-office functions, enhance the quality of service, and improve…

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  • Datamark Logo

    Founded in 1989, DATAMARK, Inc. is a leading business process outsourcing (BPO) company headquartered in El Paso, Texas.

    We serve Fortune 500 companies, government agencies and other large enterprises at our delivery centers worldwide, including the U.S., Mexico, and India.

    Headquarters: 123 W. Mills Avenue Suite 400 El Paso, TX 79901 USA

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