DATAMARK Demystifies Off-Shore, Near-Shore, and On-Shore Outsourcing Call Center Options January 3, 2020 The company’s latest guide walks enterprise-level organizations through the unique benefits of each, so it’s easier for decisionmakers to identify… Read more
Off-Shore, Near-Shore or On-Shore Call Center Outsourcing. Which is Best? December 31, 2019 When you’re planning to outsource a call center, one of the biggest decisions you’ll make is identifying whether off-shore, near-shore, or… Read more
Providing World Class Customer Service in Multiple Languages November 13, 2019 Many companies across various industries already enlist the help of translators and interpreters to provide their customers with resources in… Read more
Benefits of Outsourcing Customer Service With Bilingual Reps October 18, 2019 Most companies consider customer service to be a top priority, and for a good reason. Your customers are the foundation… Read more
Why U.S. Companies Choose Business Process Outsourcing (BPO) October 1, 2019 We recently wrote about the types of business processes companies outsource the most, but why are U.S. companies using business… Read more
5 Warning Signs Your Customer Service Isn’t Performing September 19, 2019 Customers are the most important stakeholders in your company, and they can easily make or break a company’s success. If… Read more
Top 5 Business Processes Companies Prefer to Outsource September 19, 2019 Business process outsourcing (BPO) comes with a myriad of benefits, from improved efficiency, to reduced errors, greater client satisfaction, and… Read more
Is BPO Cost-Effective? August 27, 2019 Many companies turn to business process outsourcing in the hopes of saving cash, but is BPO cost-effective overall? In short,… Read more
When Disaster Strikes: Why 311 Contact Centers Need a Business Continuity Plan August 27, 2019 In situations where city residents find themselves in dire need of assistance or information, local authorities and agencies are… Read more
DATAMARK 311 Contact Center Services August 27, 2019 Since 2015, DATAMARK has been providing 311 contact center services for the city of El Paso, handling their non-emergency calls.… Read more