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311 Contact Center Services

We aim for fast, first-contact resolution of citizens’ requests.

DATAMARK Demystifies Off-Shore, Near-Shore, and On-Shore Outsourcing Call Center Options

January 3, 2020
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The company’s latest guide walks enterprise-level organizations through the unique benefits of each, so it’s easier for decisionmakers to identify…

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Off-Shore, Near-Shore or On-Shore Call Center Outsourcing. Which is Best?

December 31, 2019
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When you’re planning to outsource a call center, one of the biggest decisions you’ll make is identifying whether off-shore, near-shore, or…

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Providing World Class Customer Service in Multiple Languages

November 13, 2019
customer service in multiple languages DATAMARK BPO business processing outsourcing call center agents contact center

Many companies across various industries already enlist the help of translators and interpreters to provide their customers with resources in…

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Benefits of Outsourcing Customer Service With Bilingual Reps

October 18, 2019
bilingual customer service agent improve business contact center call center bpo datamark outsourcing businiess processing outsource

Most companies consider customer service to be a top priority, and for a good reason. Your customers are the foundation…

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Why U.S. Companies Choose Business Process Outsourcing (BPO)

October 1, 2019
why companies outsource why should i outsource datamark is outsourcing good usa america

We recently wrote about the types of business processes companies outsource the most, but why are U.S. companies using business…

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5 Warning Signs Your Customer Service Isn’t Performing

September 19, 2019
customer service performance warning signs

Customers are the most important stakeholders in your company, and they can easily make or break a company’s success. If…

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Top 5 Business Processes Companies Prefer to Outsource

September 19, 2019
Top 5 Business Processes Companies Prefer to Outsource

Business process outsourcing (BPO) comes with a myriad of benefits, from improved efficiency, to reduced errors, greater client satisfaction, and…

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Is BPO Cost-Effective?

August 27, 2019
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Many companies turn to business process outsourcing in the hopes of saving cash, but is BPO cost-effective overall? In short,…

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When Disaster Strikes: Why 311 Contact Centers Need a Business Continuity Plan

August 27, 2019
Contact Centers

   In situations where city residents find themselves in dire need of assistance or information, local authorities and agencies are…

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DATAMARK 311 Contact Center Services

August 27, 2019
Contact Center Services

Since 2015, DATAMARK has been providing 311 contact center services for the city of El Paso, handling their non-emergency calls.…

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  • Datamark Logo

    Founded in 1989, DATAMARK, Inc. is a leading business process outsourcing (BPO) company headquartered in El Paso, Texas.

    We serve Fortune 500 companies, government agencies and other large enterprises at our delivery centers worldwide, including the U.S., Mexico, and India.

    Headquarters: 123 W. Mills Avenue Suite 400 El Paso, TX 79901 USA

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