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311 Contact Center Services

We aim for fast, first-contact resolution of citizens’ requests.

Press Release: El Paso 311 Call Center Finds New Home.

August 27, 2019
Contact Center Services

New site brings multiple public safety agencies together in a centralized location. DATAMARK Inc., a global provider of Business Process…

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Press Release: El Pasoans Dial 311 to Find Ways to Help Hurricane Harvey Victims

August 27, 2019
Flood

City’s 311 non-emergency call center fields hundreds of calls from residents interested in donating to or volunteering with relief organizations.…

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311 Programs Improve Service to Citizens, But Cost is an Issue

August 27, 2019
Contact center

Outsourcing helps cities control rising 311 costs Thanks to innovative uses of mobile apps, social media and online self-help channels,…

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311 Maturity Model

August 27, 2019
Infographic

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Cities Find Big Value in 311 Apps

August 27, 2019
311

Residents resolve non-emergency issues at the touch of a button Across the U.S., cities of all sizes have adopted 311…

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Cities Respond to Demand for Bilingual 311 Services

August 27, 2019
Men Speaking

As the Hispanic population grows in the U.S., more and more cities that operate 311 contact centers face challenges serving…

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311 Call Centers-More Than a Call Away

August 27, 2019
thumbnail

Municipal 311 programs have grown wide-ranging, comprehensive, and often quite expensive. City managers are challenged to bring all non-emergency city…

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The 311 Contact Center

August 27, 2019
311

In the not-too-distant past, 911 systems in U.S. cities were overwhelmed by costly and time-consuming non-emergency calls. They ranged from…

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After Two Decades, Non-Emergency 311 Services Are More Than Just a Call Away

August 27, 2019
Contact center

311 Programs Incorporate Multichannel Customer Contact Centers, Web Portals, and Mobile Apps Back in the day, when you needed the…

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The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities

August 27, 2019
White paper

To learn more, read or download the full white paper above.

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  • Datamark Logo

    Founded in 1989, DATAMARK, Inc. is a leading business process outsourcing (BPO) company headquartered in El Paso, Texas.

    We serve Fortune 500 companies, government agencies and other large enterprises at our delivery centers worldwide, including the U.S., Mexico, and India.

    Headquarters: 123 W. Mills Avenue Suite 400 El Paso, TX 79901 USA

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