Press Release: El Paso 311 Call Center Finds New Home. August 27, 2019 New site brings multiple public safety agencies together in a centralized location. DATAMARK Inc., a global provider of Business Process… Read more
Press Release: El Pasoans Dial 311 to Find Ways to Help Hurricane Harvey Victims August 27, 2019 City’s 311 non-emergency call center fields hundreds of calls from residents interested in donating to or volunteering with relief organizations.… Read more
311 Programs Improve Service to Citizens, But Cost is an Issue August 27, 2019 Outsourcing helps cities control rising 311 costs Thanks to innovative uses of mobile apps, social media and online self-help channels,… Read more
Cities Find Big Value in 311 Apps August 27, 2019 Residents resolve non-emergency issues at the touch of a button Across the U.S., cities of all sizes have adopted 311… Read more
Cities Respond to Demand for Bilingual 311 Services August 27, 2019 As the Hispanic population grows in the U.S., more and more cities that operate 311 contact centers face challenges serving… Read more
311 Call Centers-More Than a Call Away August 27, 2019 Municipal 311 programs have grown wide-ranging, comprehensive, and often quite expensive. City managers are challenged to bring all non-emergency city… Read more
The 311 Contact Center August 27, 2019 In the not-too-distant past, 911 systems in U.S. cities were overwhelmed by costly and time-consuming non-emergency calls. They ranged from… Read more
After Two Decades, Non-Emergency 311 Services Are More Than Just a Call Away August 27, 2019 311 Programs Incorporate Multichannel Customer Contact Centers, Web Portals, and Mobile Apps Back in the day, when you needed the… Read more
The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities August 27, 2019 To learn more, read or download the full white paper above. Read more