A Seamless Transition
When outsourcing contact center operations, the transition to the service provider is a critical step that can keep executives up…
Social Media Drives the Shift from Call Centers to “Contact Centers”
The telephone is the most popular way for consumers to reach out to companies, especially if a complex customer service…
Case Study: A Successful Transition to an Outsourced Call Center
When outsourcing contact center operations, the transition to the service provider is a critical step that can keep executives up…
DATAMARK Selected to Operate El Paso 311
DATAMARK, a provider of business services including bilingual contact center services, recently assumed the staffing and management responsibilities of the…
