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311 Contact Center Services

We aim for fast, first-contact resolution of citizens’ requests.

A Seamless Transition

August 27, 2019
Case study

When outsourcing contact center operations, the transition to the service provider is a critical step that can keep executives up…

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Social Media Drives the Shift from Call Centers to “Contact Centers”

August 27, 2019
Image of man holding his phone as he has a folder of all this social media apps ready to choose one.

The telephone is the most popular way for consumers to reach out to companies, especially if a complex customer service…

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Case Study: A Successful Transition to an Outsourced Call Center

August 26, 2019

When outsourcing contact center operations, the transition to the service provider is a critical step that can keep executives up…

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DATAMARK Selected to Operate El Paso 311

August 26, 2019

DATAMARK, a provider of business services including bilingual contact center services, recently assumed the staffing and management responsibilities of the…

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  • Datamark Logo

    Founded in 1989, DATAMARK, Inc. is a leading business process outsourcing (BPO) company headquartered in El Paso, Texas.

    We serve Fortune 500 companies, government agencies and other large enterprises at our delivery centers worldwide, including the U.S., Mexico, and India.

    Headquarters: 123 W. Mills Avenue Suite 400 El Paso, TX 79901 USA

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