Working Remote vs. On-Site: What the Pandemic Taught Us
Since the start of the COVID-19 pandemic, we’ve all learned a lot about the realities of remote work vs. on-site…
DATAMARK’s Corporate Social Responsibility Initiatives
According to the World Business Council for Sustainable Development, corporate social responsibility is defined as “the continuing commitment by a…
Technology and the Future of Off-shore BPO – Insights from DATAMARK’s Director of India Operations
Offshore has been key to Business Process Outsourcing (BPO) since pretty much the beginning. Along with BPO technologies, off-shore outsourcing…
How to Bounce Back from a Cyber-Attack in Your Contact Center
A few lines of code can take down an entire enterprise and cyber-attacks are growing in sophistication, says Salvador Padilla, Director…
A Winning Approach to Customer Experience
At DATAMARK, Providing strategic outsourcing solutions gives our customers the tools to create an outstanding customer experience while improving business…
Account Governance in the New Normal: Things to Look Out for in Your BPO Partner
The COVID-19 crisis has impacted almost all sectors globally, with disrupted supply chains, country-wide lockdowns, and organizations exploring the possibility…
Leadership In Uncertain Times
Bill Randag is CEO and President of El Paso, Texas-based DATAMARK, Inc., which for more than 30 years has empowered…
Don’t Outsource Your Processes…Outsource Your Results!
Having sold more than $980 million in outsourcing deals in my career and having played a key role in structuring…
Business Continuity Planning: Are You Planning for Tomorrow or Yesterday?
Recently DATAMARK, Inc., held a webinar on Business Continuity Planning. The three panelists discussed what was missing or did not…
Building the Remote Contact Center of the Future
Contact centers have changed a lot over the years thanks to advances in technology, trends in communication, and changing customer…
