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Articles

8 Performance & Profit-Boosting 2021 Contact Center Predictions

March 2, 2021

When it comes to 2021 contact center predictions, it’s all about boosting performance and profit. Demands are increasing, and budgets…

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Work From Home in COVID-19 Era and Its Impact on Business Continuity

March 2, 2021
Female call center agent is working from home. To the left an image of someone's hand is pressing an icon of a call center agent.

Business continuity planning has long been a semi-hidden aspect of many organizations. Still, after the COVID-19 pandemic took over most…

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Workforce Management: How Do We Handle Peak Seasons

January 13, 2021
Image of male call center agent smiling as he is talking on the headset and to the left there is a call center manager with a clipboard smiling at the camera.

The new year’s start brings on deadlines, growing to-do lists, and more pressure that can make it tough to be…

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Customer Experience Trends and the Business Impacts of 2020

January 7, 2021
An abstract image of people walking on a busy city street.

Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds…

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The Essential Guide to Business Process Outsourcing: Everything You Need to Know

December 31, 2020
Image of someone on a tablet reading something as there are images of people to the left writing on a board and a call center agent on the phone.

The business process outsourcing (BPO) industry is growing in leaps and bounds. The latest from Statista shows $12 billion year-on-year…

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How to Outsource a Call Center

December 30, 2020
Office worker VP looks to his right as the image transitions to that of a call center.

Outsourcing your business’ call center operations can be a stressful and challenging transition. While every organization will face issues unique…

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4 Reasons AI Won’t Replace Contact Center Agents

December 9, 2020
Image of contact center agents at the stop smiling as there is a depiction of a robot's hand making contact with the hand of a man.

For almost as long as machines have been handling tasks for humans, people have worried that human labor would become…

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8 Advantages of Outsourcing in the Manufacturing & Retail Industries

November 25, 2020
Female contact center agent talks over headset as she smiles looking to the left. On the right an image of a female warehouse worker taking inventory on her computer.

When many people hear about outsourcing in manufacturing or retail, it relates to the core production tasks, such as having…

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9 Reasons Why Business Continuity Plans Fail

November 23, 2020
Image of a hand holding a gear of continuity in a gray abstract background.

During a recent DATAMARK webinar, we polled the audience and found that nearly a quarter of respondents felt that the…

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Effective BPO Social Media Strategies for Customer Care Services

November 20, 2020
Image of someone holding a phone with their finger hovering over social media icons, and a contact center agent to the right is ready to help them if they need help.

If you’re looking for ways to enhance and finetune the customer journey, but you aren’t investing in social media strategy,…

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    Founded in 1989, DATAMARK, Inc. is a leading business process outsourcing (BPO) company headquartered in El Paso, Texas.

    We serve Fortune 500 companies, government agencies and other large enterprises at our delivery centers worldwide, including the U.S., Mexico, and India.

    Headquarters: 123 W. Mills Avenue Suite 400 El Paso, TX 79901 USA

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