8 Performance & Profit-Boosting 2021 Contact Center Predictions March 2, 2021 When it comes to 2021 contact center predictions, it’s all about boosting performance and profit. Demands are increasing, and budgets… Read more
Work From Home in COVID-19 Era and Its Impact on Business Continuity March 2, 2021 Business continuity planning has long been a semi-hidden aspect of many organizations. Still, after the COVID-19 pandemic took over most… Read more
Workforce Management: How Do We Handle Peak Seasons January 13, 2021 The new year’s start brings on deadlines, growing to-do lists, and more pressure that can make it tough to be… Read more
Customer Experience Trends and the Business Impacts of 2020 January 7, 2021 Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds… Read more
The Essential Guide to Business Process Outsourcing: Everything You Need to Know December 31, 2020 The business process outsourcing (BPO) industry is growing in leaps and bounds. The latest from Statista shows $12 billion year-on-year… Read more
How to Outsource a Call Center December 30, 2020 Outsourcing your business’ call center operations can be a stressful and challenging transition. While every organization will face issues unique… Read more
4 Reasons AI Won’t Replace Contact Center Agents December 9, 2020 For almost as long as machines have been handling tasks for humans, people have worried that human labor would become… Read more
8 Advantages of Outsourcing in the Manufacturing & Retail Industries November 25, 2020 When many people hear about outsourcing in manufacturing or retail, it relates to the core production tasks, such as having… Read more
9 Reasons Why Business Continuity Plans Fail November 23, 2020 During a recent DATAMARK webinar, we polled the audience and found that nearly a quarter of respondents felt that the… Read more
Effective BPO Social Media Strategies for Customer Care Services November 20, 2020 If you’re looking for ways to enhance and finetune the customer journey, but you aren’t investing in social media strategy,… Read more