Workforce Management: How Do We Handle Peak Seasons January 13, 2021 The new year’s start brings on deadlines, growing to-do lists, and more pressure that can make it tough to be… Read more
The Essential Guide to Business Process Outsourcing: Everything You Need to Know December 31, 2020 The business process outsourcing (BPO) industry is growing in leaps and bounds. The latest from Statista shows $12 billion year-on-year… Read more
How to Outsource a Call Center December 30, 2020 Outsourcing your business’ call center operations can be a stressful and challenging transition. While every organization will face issues unique… Read more
4 Reasons AI Won’t Replace Contact Center Agents December 9, 2020 For almost as long as machines have been handling tasks for humans, people have worried that human labor would become… Read more
8 Advantages of Outsourcing in the Manufacturing & Retail Industries November 25, 2020 When many people hear about outsourcing in manufacturing or retail, it relates to the core production tasks, such as having… Read more
9 Reasons Why Business Continuity Plans Fail November 23, 2020 During a recent DATAMARK webinar, we polled the audience and found that nearly a quarter of respondents felt that the… Read more
Effective BPO Social Media Strategies for Customer Care Services November 20, 2020 If you’re looking for ways to enhance and finetune the customer journey, but you aren’t investing in social media strategy,… Read more
The Future of Contact Centers in the COVID-19 Era November 11, 2020 Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always… Read more
Data Security: How DATAMARK Protects its Clients October 29, 2020 Cyber-attacks and data fraud were included as two of the top five risks CEOs felt they were likely to face… Read more
IVR Automation in the Call Center October 26, 2020 Is your customer service growing at the same rate as your business? If not, then you’re likely dropping the ball… Read more