Is BPO Cost-Effective?
Many companies turn to business process outsourcing in the hopes of saving cash, but is BPO cost-effective overall? In short,…
Digital Mailrooms Explained and Why Your Business Needs It
As a company grows, so does the number of bottlenecks and inefficiencies it faces. If you manage a department, then…
Top 5 Benefits of Bilingual Contact Centers
Should your company be leveraging bilingual contact centers? It may seem like it’s the buzz phrase of the day, but there…
During Open Enrollment, DATAMARK Helps Healthcare Providers with Document Influx
Major healthcare insurance providers have partnered with DATAMARK for document processing services in the past and continue to do so…
When Disaster Strikes: Why 311 Contact Centers Need a Business Continuity Plan
In situations where city residents find themselves in dire need of assistance or information, local authorities and agencies are…
As Healthcare Providers Implement Electronic Health Record Systems, A Need for Technology and a Call Center Arises
Healthcare providers have spent an impressive amount of money on integrating electronic health record (EHR) systems as part of their…
Millennials and Brand Loyalty: Statistics That Will Make You Want To Improve-and Possibly Outsource-Your Contact Center
The millennial generation-comprised of individuals currently between the ages of 22 to 37- have a spending power projected to reach…
“Do You Speak Spanish?”- The Data Shows the Need for Bilingual Contact Center Agents
DATAMARK, Inc., has been employing bilingual agents since 1990. Hispanics and Latinos, whom the U.S. Census Bureau predicts will account…
The $700 Billion Freight Industry: How Partnering With a BPO Specialist Can Help Freight Companies Compete For Revenue
Earlier this year, Chris Spear, President and CEO of the American Trucking Association, was quoted in a press release saying “trucking is…
Why Contact Centers Are Part of the Branding for Companies
It’s no secret; technology runs the world. It is intertwined with almost every single one of our daily functions and…