Workforce Management: How Do We Handle Peak Seasons
The new year’s start brings on deadlines, growing to-do lists, and more pressure that can make it tough to be…
The Essential Guide to Business Process Outsourcing: Everything You Need to Know
The business process outsourcing (BPO) industry is growing in leaps and bounds. The latest from Statista shows $12 billion year-on-year…
How to Outsource a Call Center
Outsourcing your business’ call center operations can be a stressful and challenging transition. While every organization will face issues unique…
4 Reasons AI Won’t Replace Contact Center Agents
For almost as long as machines have been handling tasks for humans, people have worried that human labor would become…
8 Advantages of Outsourcing in the Manufacturing & Retail Industries
When many people hear about outsourcing in manufacturing or retail, it relates to the core production tasks, such as having…
9 Reasons Why Business Continuity Plans Fail
During a recent DATAMARK webinar, we polled the audience and found that nearly a quarter of respondents felt that the…
Effective BPO Social Media Strategies for Customer Care Services
If you’re looking for ways to enhance and finetune the customer journey, but you aren’t investing in social media strategy,…
The Future of Contact Centers in the COVID-19 Era
Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always…
Data Security: How DATAMARK Protects its Clients
Cyber-attacks and data fraud were included as two of the top five risks CEOs felt they were likely to face…
IVR Automation in the Call Center
Is your customer service growing at the same rate as your business? If not, then you’re likely dropping the ball…
