How Outsourcing Can Help Solve Your Back Office Issues and Improve Efficiency
Great back office support can take your business to new levels, while the smallest slip-ups could lead to serious issues.…
5 Warning Signs Your Customer Service Isn’t Performing
Customers are the most important stakeholders in your company, and they can easily make or break a company’s success. If…
Top 5 Business Processes Companies Prefer to Outsource
Business process outsourcing (BPO) comes with a myriad of benefits, from improved efficiency, to reduced errors, greater client satisfaction, and…
Is BPO Cost-Effective?
Many companies turn to business process outsourcing in the hopes of saving cash, but is BPO cost-effective overall? In short,…
Digital Mailrooms Explained and Why Your Business Needs It
As a company grows, so does the number of bottlenecks and inefficiencies it faces. If you manage a department, then…
Top 5 Benefits of Bilingual Contact Centers
Should your company be leveraging bilingual contact centers? It may seem like it’s the buzz phrase of the day, but there…
During Open Enrollment, DATAMARK Helps Healthcare Providers with Document Influx
Major healthcare insurance providers have partnered with DATAMARK for document processing services in the past and continue to do so…
When Disaster Strikes: Why 311 Contact Centers Need a Business Continuity Plan
In situations where city residents find themselves in dire need of assistance or information, local authorities and agencies are…
As Healthcare Providers Implement Electronic Health Record Systems, A Need for Technology and a Call Center Arises
Healthcare providers have spent an impressive amount of money on integrating electronic health record (EHR) systems as part of their…
Millennials and Brand Loyalty: Statistics That Will Make You Want To Improve-and Possibly Outsource-Your Contact Center
The millennial generation-comprised of individuals currently between the ages of 22 to 37- have a spending power projected to reach…