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Articles

IVR Automation in the Call Center

October 26, 2020
Shot of a man working in a call center as he is sitting infront of a computer

Is your customer service growing at the same rate as your business? If not, then you’re likely dropping the ball…

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Why Many Businesses Will Consider BPO After COVID-19

October 12, 2020
Man looking outside window as the sunsets over a city horizon. As he thinks about what he should do during this pandemic.

Even though companies have leveraged business process outsourcing (BPO) for decades as a means to build stronger, more efficient, and…

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5 Advantages of Outsourcing in the Transportation Industry

October 5, 2020
image of truck passing by other cars on a highway as the sun sets in the horizon.

Most organizations could benefit from outsourcing their back-office services, but when it comes to the transportation and logistics industry, if…

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Outsourcing with a Work From Home Model

September 30, 2020
DATAMARK male call center agent types on computer as he talks on a headset working from home.

As more and more companies adopt a work from home model, many business leaders are left wondering if outsourcing still…

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A Beginners Guide to Contact Center Agent Productivity: Do’s and Don’ts

September 28, 2020
DATAMARK call center agent smiles as she looks off into the distance

Eager to improve contact center agent productivity but not sure where to start? There are a lot of working parts…

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How COVID-19 is Redefining the Customer Experience

September 14, 2020
Man shopping online enters credit card information as there is an overlay of a virus to the right.

When the pandemic began, people huddled in their homes eagerly awaiting the return of normalcy. At first, it seemed it…

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It is All About Your Culture and Brand

September 8, 2020
group of people hugging each other as they take a picture of them volunteering.

From the outside, outsourcing may appear to be just like any other business transaction. You are a client paying a…

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Insourcing vs Outsourcing – Which is Right for My Company?

August 28, 2020
Woman CEO looks out the window over a city as she thinks about what the best solution for her is.

As companies grow and become more strategic about how to handle certain business processes, it can be expected that the…

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9 Things to Look for in an Outsourcing Partner

August 28, 2020
DATAMARK business manager looks over the shoulder of a company vp pointing out locations on a tablet.

You’ve probably heard that business process outsourcing (BPO) can transform your back-office functions, enhance the quality of service, and improve…

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5 Signs Your Mailroom Needs Help

August 24, 2020
VP looks at his office mailroom and wonders if they need to update it or if they need to outsource it.

The mailroom plays a big role in organizations of all sizes and industries; it serves as the center of communication…

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    Founded in 1989, DATAMARK, Inc. is a leading business process outsourcing (BPO) company headquartered in El Paso, Texas.

    We serve Fortune 500 companies, government agencies and other large enterprises at our delivery centers worldwide, including the U.S., Mexico, and India.

    Headquarters: 123 W. Mills Avenue Suite 400 El Paso, TX 79901 USA

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