The Future of Contact Centers in the COVID-19 Era
Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always…
Data Security: How DATAMARK Protects its Clients
Cyber-attacks and data fraud were included as two of the top five risks CEOs felt they were likely to face…
IVR Automation in the Call Center
Is your customer service growing at the same rate as your business? If not, then you’re likely dropping the ball…
Why Many Businesses Will Consider BPO After COVID-19
Even though companies have leveraged business process outsourcing (BPO) for decades as a means to build stronger, more efficient, and…
5 Advantages of Outsourcing in the Transportation Industry
Most organizations could benefit from outsourcing their back-office services, but when it comes to the transportation and logistics industry, if…
Outsourcing with a Work From Home Model
As more and more companies adopt a work from home model, many business leaders are left wondering if outsourcing still…
A Beginners Guide to Contact Center Agent Productivity: Do’s and Don’ts
Eager to improve contact center agent productivity but not sure where to start? There are a lot of working parts…
How COVID-19 is Redefining the Customer Experience
When the pandemic began, people huddled in their homes eagerly awaiting the return of normalcy. At first, it seemed it…
It is All About Your Culture and Brand
From the outside, outsourcing may appear to be just like any other business transaction. You are a client paying a…
Insourcing vs Outsourcing – Which is Right for My Company?
As companies grow and become more strategic about how to handle certain business processes, it can be expected that the…
