Mexico is Number One Outsourcing Destination in Latin America
Once again, Mexico is ranked as the top outsourcing destination in Latin America, according to the 2014 Global Services Location…
Gallup: Bank Call Centers are Losing Potential Sales Opportunities
Bank and financial services call centers may be missing out on some excellent opportunities to sell more products to customers,…
U.S. Malls Adapt to Online Shopping Boom and Millennials’ Buying Habits
As U.S. consumers’ buying habits change in the Internet age, shopping malls are evolving as well. Forbes reports that malls…
Survey: 2 in 5 Americans are Using Cloud Services
Nearly 40 percent of Americans say they are using some form of cloud computing service, according to a survey of…
Report: Almost Half of Americans Prefer Banking with Digital Devices
A new report on consumer mobility finds that nearly half of U.S. consumers say they couldn’t last one day without…
Android Wear Smartwatches Hit the Market
Personal computing power and data capturing is getting smarter, smaller and more mobile. At its annual Google I/O developers’ conference,…
Twilio & LiveOps call center solutions shake up the industry
Twilio, a company that develops cloud-based business communications software, recently announced a collaboration with Google on a call center solution…
Document processing specialists celebrate the Scan and Beep: UPC Code Turns 40
The Uniform Product Code (UPC) barcode celebrates its 40th anniversary this year. As document processing specialists, we found it necessary to reflect…
Could the key to business process improvements be in office furniture?
As business process improvement consultants, we are always on the lookout for trends in the workplace. In the offices of the near future,…
Five Trends that are Moving Call Centers to the Cloud
Providers of cloud-based call center solutions feel they are poised to disrupt the call center market, now dominated by legacy on-premise technology…