Upset Customers Less Likely to Badmouth Socially Responsible Companies
Nobody’s perfect. Companies are bound to make a mistake and upset a customer. But that angry customer may be willing…
Six Contact Center Trends for 2015
What does the new year hold for contact centers and customer service? Read about the top trends we believe will…
Retailers and Package Carriers Improve Christmas Delivery Times
For most Americans, presents shipped from afar arrived in time to be wrapped and placed under Christmas trees this holiday…
Can Insurance Companies Rescue the Health Care System?
The U.S. health care system is broken. The question is, who will fix it? Sukanya Soderland, a health and life…
Industry Consultants Encourage Utilities to Unleash Power of Social Media
Utility companies are missing an opportunity to deliver outstanding customer service by not taking full advantage of social media, mobile…
Experts Identify Retail Banking Trends for 2015
A crowdsourced group of bankers, credit union executives, analysts and other financial services leaders from around the globe have chimed…
10 Business Process Outsourcing Trends for 2015
We’ve taken a look into the future of BPO, and here are the top trends we see driving the industry…
Low Oil Prices Benefit Consumers, but Truckers Still Waiting for a Dramatic Drop in Diesel Costs
As 2014 comes to an end, falling oil prices are bringing holiday cheer to both consumers and the companies that…
Holiday Retail Foot Traffic Drops as Consumers Make a Record Shift to Online Spending
Retail shopping traffic dropped over the Thanksgiving holiday weekend as consumers took advantage of early in-store holiday promotions and also…
Infographic: A Paper-Free Future?
Many organizations still struggle to shift away from paper and fully embrace faster digital business processes, according to a new…
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