Online Payment Wars Heat Up with Introduction of Apple Pay
The month of September brought big changes to the digital payment business. Apple announced its new Apple Pay service, expected…
KPMG Study: Enterprises Seek Added Value, Improved Technology from Outsourcing Providers
About seven out of 10 enterprises plan to invest more in outsourcing services, and six out of 10 will expand…
Mexico is the Number One Outsourcing Destination in Latin America
Once again, Mexico is ranked as the top outsourcing destination in Latin America, according to the 2014 Global Services Location…
Gallup: Bank Call Centers are Losing Potential Sales Opportunities
Bank and financial services call centers may be missing out on some excellent opportunities to sell more products to customers,…
U.S. Malls Adapt to Online Shopping Boom and Millennials’ Buying Habits
As U.S. consumers’ buying habits change in the Internet age, shopping malls are evolving as well. Forbes reports that malls…
Survey: 2 in 5 Americans are Using Cloud Services
Nearly 40 percent of Americans say they are using some form of cloud computing service, according to a survey of…
Report: Almost Half of Americans Prefer Banking with Digital Devices
A new report on consumer mobility finds that nearly half of U.S. consumers say they couldn’t last one day without…
Android Wear Smartwatches Hit the Market
Personal computing power and data capturing is getting smarter, smaller and more mobile. At its annual Google I/O developers’ conference,…
Twilio & LiveOps call center solutions shake up the industry
Twilio, a company that develops cloud-based business communications software, recently announced a collaboration with Google on a call center solution…
Document processing specialists celebrate the Scan and Beep: UPC Code Turns 40
The Uniform Product Code (UPC) barcode celebrates its 40th anniversary this year. As document processing specialists, we found it necessary to reflect…
