Twilio & LiveOps call center solutions shake up the industry
Twilio, a company that develops cloud-based business communications software, recently announced a collaboration with Google on a call center solution…
Document processing specialists celebrate the Scan and Beep: UPC Code Turns 40
The Uniform Product Code (UPC) barcode celebrates its 40th anniversary this year. As document processing specialists, we found it necessary to reflect…
Could the Key to Business Process Improvements Be in Office Furniture?
As business process improvement consultants, we are always on the lookout for trends in the workplace. In the offices of the near future,…
Five Trends that are Moving Call Centers to the Cloud
Providers of cloud-based call center solutions feel they are poised to disrupt the call center market, now dominated by legacy on-premise technology…
