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Business Continuity Planning

DATAMARK’s business continuity/disaster recovery (BCP/DR) plans for clients are designed to ensure continued processing or a rapid return to work in the event of failures caused by weather, accidents, equipment breakdown, connectivity interruption or other unexpected events.

Account Governance in the New Normal: Things to Look Out for in Your BPO Partner

Woman in call center wearing facemask

The COVID-19 crisis has impacted almost all sectors globally, with disrupted supply chains, country-wide lockdowns, and organizations exploring the possibility…

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January 13, 2022
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Building the Remote Contact Center of the Future

Man talking on cell phone next to image of female remote contact center agent on laptop

Contact centers have changed a lot over the years thanks to advances in technology, trends in communication, and changing customer…

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August 19, 2021
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DATAMARK Discusses Business Continuity Planning On Its Latest Webinar Panel

The business process outsourcing firm’s latest webinar discusses how paradigm shifts and human component realizations brought on by the coronavirus…

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April 21, 2021

Webinar: Why Business Continuity Plans Fail & How To Avoid Repeating Others’ Mistakes

DATAMARK Incorporated Webinar

Business Continuity Plans can fail even when extensive planning is involved. If you want your organization to avoid the Business…

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April 2, 2021

DATAMARK Announces Upcoming Business Continuity Planning Webinar

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This webinar will reveal essential information about the reasons Business Continuity Plans fail, how to avoid common mistakes others are…

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March 19, 2021

Work From Home in COVID-19 Era and Its Impact on Business Continuity

Female call center agent is working from home. To the left an image of someone's hand is pressing an icon of a call center agent.

Business continuity planning has long been a semi-hidden aspect of many organizations. Still, after the COVID-19 pandemic took over most…

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March 2, 2021

Workforce Management: How Do We Handle Peak Seasons

Image of male call center agent smiling as he is talking on the headset and to the left there is a call center manager with a clipboard smiling at the camera.

The new year’s start brings on deadlines, growing to-do lists, and more pressure that can make it tough to be…

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January 13, 2021

Webinar – Why Organizations Need Business Process Outsourcing, Especially in Times of Uncertainty

DATAMARK Incorporated Webinar

In this webinar, we will be addressing why your organization should partner up with an experienced and knowledgeable BPO provider…

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December 28, 2020

4 Reasons AI Won’t Replace Contact Center Agents

Image of contact center agents at the stop smiling as there is a depiction of a robot's hand making contact with the hand of a man.

For almost as long as machines have been handling tasks for humans, people have worried that human labor would become…

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December 9, 2020

9 Reasons Why Business Continuity Plans Fail

Image of a hand holding a gear of continuity in a gray abstract background.

During a recent DATAMARK webinar, we polled the audience and found that nearly a quarter of respondents felt that the…

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November 23, 2020
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    Founded in 1989, DATAMARK, Inc. is a leading business process outsourcing (BPO) company headquartered in El Paso, Texas.

    We serve Fortune 500 companies, government agencies and other large enterprises at our delivery centers worldwide, including the U.S., Mexico, and India.

    Headquarters: 123 W. Mills Avenue Suite 400 El Paso, TX 79901 USA

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