Account Governance in the New Normal: Things to Look Out for in Your BPO Partner
The COVID-19 crisis has impacted almost all sectors globally, with disrupted supply chains, country-wide lockdowns, and organizations exploring the possibility…
Building the Remote Contact Center of the Future
Contact centers have changed a lot over the years thanks to advances in technology, trends in communication, and changing customer…
DATAMARK Discusses Business Continuity Planning On Its Latest Webinar Panel
The business process outsourcing firm’s latest webinar discusses how paradigm shifts and human component realizations brought on by the coronavirus…
Webinar: Why Business Continuity Plans Fail & How To Avoid Repeating Others’ Mistakes
Business Continuity Plans can fail even when extensive planning is involved. If you want your organization to avoid the Business…
DATAMARK Announces Upcoming Business Continuity Planning Webinar
This webinar will reveal essential information about the reasons Business Continuity Plans fail, how to avoid common mistakes others are…
Work From Home in COVID-19 Era and Its Impact on Business Continuity
Business continuity planning has long been a semi-hidden aspect of many organizations. Still, after the COVID-19 pandemic took over most…
Workforce Management: How Do We Handle Peak Seasons
The new year’s start brings on deadlines, growing to-do lists, and more pressure that can make it tough to be…
Webinar – Why Organizations Need Business Process Outsourcing, Especially in Times of Uncertainty
In this webinar, we will be addressing why your organization should partner up with an experienced and knowledgeable BPO provider…
4 Reasons AI Won’t Replace Contact Center Agents
For almost as long as machines have been handling tasks for humans, people have worried that human labor would become…
9 Reasons Why Business Continuity Plans Fail
During a recent DATAMARK webinar, we polled the audience and found that nearly a quarter of respondents felt that the…
