Work From Home in COVID-19 Era and Its Impact on Business Continuity
Business continuity planning has long been a semi-hidden aspect of many organizations. Still, after the COVID-19 pandemic took over most…
Workforce Management: How Do We Handle Peak Seasons
The new year’s start brings on deadlines, growing to-do lists, and more pressure that can make it tough to be…
Customer Experience Trends and the Business Impacts of 2020
Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds…
Webinar: Why Organizations Need Business Process Outsourcing, Especially in Times of Uncertainty
In this webinar, we will be addressing why your organization should partner up with an experienced and knowledgeable BPO provider…
4 Reasons AI Won’t Replace Contact Center Agents
For almost as long as machines have been handling tasks for humans, people have worried that human labor would become…
What Do BPO Companies Do?
Your organization has passion and drive for its core products and services. They’re what your business knows and does best.…
9 Reasons Why Business Continuity Plans Fail
During a recent DATAMARK webinar, we polled the audience and found that nearly a quarter of respondents felt that the…
The Future of Contact Centers in the COVID-19 Era
Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always…
New DATAMARK Report Explores How COVID-19 is Redefining the Customer Experience
The business process outsourcing firm’s latest release offers insights on changes in consumer behavior, how companies are rising to meet…
5 Reasons Companies Choose Call Center Outsourcing
It used to be that call center outsourcing was something businesses chose purely for financial reasons but that’s not the…
