Is BPO Cost-Effective?
Many companies turn to business process outsourcing in the hopes of saving cash, but is BPO cost-effective overall? In short,…
Digital Mailrooms Explained and Why Your Business Needs It
As a company grows, so does the number of bottlenecks and inefficiencies it faces. If you manage a department, then…
When Disaster Strikes: Why 311 Contact Centers Need a Business Continuity Plan
In situations where city residents find themselves in dire need of assistance or information, local authorities and agencies are…
Business Continuity When Disaster Strikes: Decisions Companies Can Make to Deal with Natural Disasters
Press Release: El Pasoans Dial 311 to Find Ways to Help Hurricane Harvey Victims
City’s 311 non-emergency call center fields hundreds of calls from residents interested in donating to or volunteering with relief organizations.…
DATAMARK Ramps Up To Keep An International Courier Moving
Case Study: Prepared for Disaster
The Chennai Floods: One Year Later
DATAMARK adds new backup infrastructure in advance of the South Indian monsoon season Nearly a year after the record-breaking floods…
Four Must-Do Steps for Business Continuity & Disaster Planning
Even the best-run business with the most on-point management and top-notch employees can get sidelined by the unexpected. Power outages,…
“Prepared for Disaster”: Business Continuity and the 2015 South Indian Floods
For about three weeks in November and December, 2015, the annual northeast monsoon drenched South India, subjecting the region to…