9 Reasons Why Business Continuity Plans Fail
During a recent DATAMARK webinar, we polled the audience and found that nearly a quarter of respondents felt that the…
The Future of Contact Centers in the COVID-19 Era
Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always…
New DATAMARK Report Explores How COVID-19 is Redefining the Customer Experience
The business process outsourcing firm’s latest release offers insights on changes in consumer behavior, how companies are rising to meet…
5 Reasons Companies Choose Call Center Outsourcing
It used to be that call center outsourcing was something businesses chose purely for financial reasons but that’s not the…
Data Security: How DATAMARK Protects its Clients
Cyber-attacks and data fraud were included as two of the top five risks CEOs felt they were likely to face…
Why Many Businesses Will Consider BPO After COVID-19
Even though companies have leveraged business process outsourcing (BPO) for decades as a means to build stronger, more efficient, and…
Webinar: Business Lessons Learned From COVID-19 and How to Set up a Business Continuity Plan
If you’re struggling to survive the hard-hit impacts of COVID-19, you are not alone. Businesses are being forced to adapt…
Outsourcing with a Work From Home Model
As more and more companies adopt a work from home model, many business leaders are left wondering if outsourcing still…
How COVID-19 is Redefining the Customer Experience
When the pandemic began, people huddled in their homes eagerly awaiting the return of normalcy. At first, it seemed it…
Top Business Process Outsourcing (BPO) Trends in 2020
For years, companies have turned to business process outsourcing (BPO) to cut costs, boost efficiency, allow greater focus on core…
