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Business Engineering

Re-think, re-design and completely transform the way you do business with Business Process Management solutions from DATAMARK.

Workforce Management: How Do We Handle Peak Seasons

January 13, 2021
Image of male call center agent smiling as he is talking on the headset and to the left there is a call center manager with a clipboard smiling at the camera.

The new year’s start brings on deadlines, growing to-do lists, and more pressure that can make it tough to be…

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Customer Experience Trends and the Business Impacts of 2020

January 7, 2021
An abstract image of people walking on a busy city street.

Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds…

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4 Reasons AI Won’t Replace Contact Center Agents

December 9, 2020
Image of contact center agents at the stop smiling as there is a depiction of a robot's hand making contact with the hand of a man.

For almost as long as machines have been handling tasks for humans, people have worried that human labor would become…

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What Do BPO Companies Do?

December 7, 2020

Your organization has passion and drive for its core products and services. They’re what your business knows and does best.…

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Webinar: Business Lessons Learned From COVID-19 and How to Set up a Business Continuity Plan

September 30, 2020

If you’re struggling to survive the hard-hit impacts of COVID-19, you are not alone. Businesses are being forced to adapt…

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It is All About Your Culture and Brand

September 8, 2020
group of people hugging each other as they take a picture of them volunteering.

From the outside, outsourcing may appear to be just like any other business transaction. You are a client paying a…

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5 Ways Digital Mailroom Services Benefit Your Business

September 2, 2020
animated image of digital mailroom scanner with play button.

Fortune 500 companies and government organizations have a secret to managing the large quantities of mail they receive. They don’t…

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Top Business Process Outsourcing (BPO) Trends in 2020

August 7, 2020
DATAMARK representative talks about the top bpo trends in 2020

For years, companies have turned to business process outsourcing (BPO) to cut costs, boost efficiency, allow greater focus on core…

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How Outsourcing Can Improve the Quality of Your Customer Service

June 4, 2020
Team looking into how outsourcing will improve the quality of customer service in the company

The way people interact with businesses and the expectations they have are changing. Outsourcing can help you evolve in meaningful…

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Coronavirus Business Lessons Highlighted in New DATAMARK Guide

May 12, 2020
Image of a city with the threat of COVID-19 in the year 2020

The business process outsourcing firm explores the impact of COVID-19 on organizations and offers tips on addressing issues for those…

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  • Datamark Logo

    Founded in 1989, DATAMARK, Inc. is a leading business process outsourcing (BPO) company headquartered in El Paso, Texas.

    We serve Fortune 500 companies, government agencies and other large enterprises at our delivery centers worldwide, including the U.S., Mexico, and India.

    Headquarters: 123 W. Mills Avenue Suite 400 El Paso, TX 79901 USA

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