A Seamless Transition
When outsourcing contact center operations, the transition to the service provider is a critical step that can keep executives up…
Case Study: Prepared for Disaster
Contact Center Workforce Management Case Study
One of the largest customer engagement and promotional marketing companies in the United States contracted with DATAMARK for bilingual contact…
Transportation and Logistics Value-Add Case Study
Transforming A Large-Enterprise Mailroom: DATAMARK Delivers A Facility-Managed Solution
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Improving Customs Document Processing for an International Courier
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Knowledge Process Outsourcing Case Study
DATAMARK Accelerates the Invoice-to-Cash Cycle for a Global Courier
Fueling Customer Service Excellence In Two Languages
Excentus, which runs a customer loyalty program in the fuel industry, was rapidly gaining customers who preferred to converse in…