Infographic: Document Scanning and Backfile Conversion: 7 Steps to Success
When a customer calls, which scenario best describes your way of doing business? A. You pull up the customer’s file on…
Six Contact Center Trends for 2015
What does the new year hold for contact centers and customer service? Read about the top trends we believe will…
New JV Oveana Global Business Services Celebrates Opening of Excentus Fuel Rewards Call Center
Oveana Global Business Services, a newly formed joint venture between DATAMARK and Integrated Human Capital recently celebrated the opening of…
DATAMARK Outsourced Mailroom and Document Processing Services
A five-minute overview of DATAMARK’s outsourced mailroom, document processing and contact center services for Fortune 500 companies and other large…
Would you pay to move to the front of the contact center queue?
We’ve all experienced the frustration of being put on hold. Depending on what organization you’re calling and what time you’re…
DATAMARK Bilingual (English Spanish) Contact Center Services Overview
Learn about DATAMARK’s outsourced contact center solutions for customer service by voice, email, web chat, social media and other channels.…
Centralized call centers offer numerous benefits
Centralized call centers are something that many organizations start to consider at one point or another. Your organization has grown…
New Paper Highlights Tech Trends Shaking Up the Call/Contact Center Industry
A multitude of high-tech solutions for organizations operating customer contact centers were on display during Call Center Week in Las…
Smaller Drivers Call for Changes in Truck Designs
Faced with a driver shortage, the trucking industry is hearing the voices of female drivers and others of small stature…
Twilio & LiveOps call center solutions shake up the industry
Twilio, a company that develops cloud-based business communications software, recently announced a collaboration with Google on a call center solution…