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Contact Centers

Six Contact Center Trends to Watch in 2016

Millennials’ multi-trillion lifetime buying power will transform customer service, and contact center metrics will prioritize customer satisfaction. Read all the…

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August 26, 2019
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Seven Business Process Outsourcing Trends to Watch in 2016

Seven Business Process Outsourcing Trends to Watch in 2016

Global competition, technology, and Mother Nature are driving constant changes in business process outsourcing. We’ve identified seven trends that will…

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August 26, 2019
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Email the Top Performer in Retail Multichannel Customer Service

Many retailers provide multichannel customer service through non-voice channels, including social media, email and web chat. But which channel is…

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August 26, 2019
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“Passive Employees” Hurt Customer Service and Cost Businesses Thousands

“Passive Employees” Hurt Customer Service and Cost Businesses Thousands

If your employees fail to speak up when fellow workers treat customers poorly, it could cost your organization big money.…

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August 26, 2019
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Social Networks to Consumers: Just Hit “Buy”

Facebook, Twitter, Instagram and other social networks are evolving by offering buying opportunities for consumers. They are no longer just…

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August 26, 2019
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Top 8 Best Practices for Multichannel Customer Contact Centers

Top 8 Best Practices for Multichannel Customer Contact Centers

No need to reinvent the wheel–there are many great Multichannel Customer Contact “Best Practices” guides available on the web. We’ve gathered some…

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August 26, 2019
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Speech Analytics: Improving the Customer Experience

Speech analytics is a software feature gaining momentum in the contact center industry. The technology has been on the market…

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August 26, 2019
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High-Emotion Services and the Implication for Customer Service

Companies that provide a “high-emotion service” face unique challenges when dealing with customers, according to a recent Harvard Business Review article. Even…

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August 26, 2019
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Hotel Booking Scams: What You Need to Know Before Making Holiday Travel Plans

Hotel Booking Scams: What You Need to Know Before Making Holiday Travel Plans

A peak season in travel is fast approaching. Planning a trip for the holidays can be stressful as one coordinates…

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August 26, 2019
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Call Center Glossary

Measured by Google searches, “call center” still remains the average person’s preferred term to describe organizations that provide customer care…

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August 26, 2019
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    Founded in 1989, DATAMARK, Inc. is a leading business process outsourcing (BPO) company headquartered in El Paso, Texas.

    We serve Fortune 500 companies, government agencies and other large enterprises at our delivery centers worldwide, including the U.S., Mexico, and India.

    Headquarters: 123 W. Mills Avenue Suite 400 El Paso, TX 79901 USA

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