Six Contact Center Trends to Watch in 2016
Millennials’ multi-trillion lifetime buying power will transform customer service, and contact center metrics will prioritize customer satisfaction. Read all the…
Millennials’ multi-trillion lifetime buying power will transform customer service, and contact center metrics will prioritize customer satisfaction. Read all the…
Many retailers provide multichannel customer service through non-voice channels, including social media, email and web chat. But which channel is…
Facebook, Twitter, Instagram and other social networks are evolving by offering buying opportunities for consumers. They are no longer just…
Speech analytics is a software feature gaining momentum in the contact center industry. The technology has been on the market…
Companies that provide a “high-emotion service” face unique challenges when dealing with customers, according to a recent Harvard Business Review article. Even…
Measured by Google searches, “call center” still remains the average person’s preferred term to describe organizations that provide customer care…