US Emergency Systems Burdened by “Pocket Calls”
The City of San Francisco’s Department of Emergency Management call center recently spotted a disturbing trend. Call volumes had increased…
The City of San Francisco’s Department of Emergency Management call center recently spotted a disturbing trend. Call volumes had increased…
Most banks struggle with effective customer service and dealing with customer complaints within their contact centers. High call volumes flood…
Customer service has shifted with the demands of each generation. The millennial generation is of no exception, having different expectations…
Patients would feel much more confident about their healthcare if their doctors were digitally connected, according to a new patient-experience…
Contact Centers Prepare for a Blockbuster Shopping Season In the call center business, we know it’s never too early to…
“Inside Out,” the hit animated movie explored the psychological state of the human mind as a handful of distinct emotions…
How many times have you answered the phone to be greeted by silence or a robocaller prompting you for information?…
The technology platform behind DATAMARK’s outsourced contact center services is highlighted in a new three minute video on the company’s YouTube…