Smaller Drivers Call for Changes in Truck Designs
Faced with a driver shortage, the trucking industry is hearing the voices of female drivers and others of small stature…
Twilio & LiveOps call center solutions shake up the industry
Twilio, a company that develops cloud-based business communications software, recently announced a collaboration with Google on a call center solution…
Survey Results: Customers’ Preferences When Reaching Out to Call Centers
DATAMARK recently announced the results of its survey of customer’s preferences when dealing with call centers. The survey focused on consumer’s preferences…
Five Trends that are Moving Call Centers to the Cloud
Providers of cloud-based call center solutions feel they are poised to disrupt the call center market, now dominated by legacy on-premise technology…
Business Process Outsourcing Company DATAMARK Inc.
DATAMARK is a leading provider of digital mailroom and mail center management, data entry, document processing, customer contact center and…