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Contact Centers

US Emergency Systems Burdened by “Pocket Calls”

The City of San Francisco’s Department of Emergency Management call center recently spotted a disturbing trend. Call volumes had increased…

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August 26, 2019
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Banks Develop Top-Performing Customer Service Strategies

Most banks struggle with effective customer service and dealing with customer complaints within their contact centers. High call volumes flood…

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August 26, 2019
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Understanding Millennials is Key for Excellent Customer Service

Customer service has shifted with the demands of each generation. The millennial generation is of no exception, having different expectations…

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August 26, 2019
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Patients Want Digitally Connected Doctors

Patients would feel much more confident about their healthcare if their doctors were digitally connected, according to a new patient-experience…

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August 26, 2019
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Nasscom’s Rebranding Effort Encourages BPO Sector to “Become World Worthy”

Nasscom

The India-based National Association of Software and Services Companies (Nasscom) continues its effort to reshape the perception of the business…

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August 26, 2019
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2015 Holiday Season Outlook for Customer Service

Contact Centers Prepare for a Blockbuster Shopping Season In the call center business, we know it’s never too early to…

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August 26, 2019
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Knowing Different Types of Customer Personality Traits for Better Customer Service

“Inside Out,” the hit animated movie explored the psychological state of the human mind as a handful of distinct emotions…

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August 26, 2019
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Vocalcom Recognized for Contact Center Software

DATAMARK contact center services, powered by Vocalcom

Vocalcom’s contact center software that offers ease of integration with the Salesforce CRM platform has been honored with a 2015 CUSTOMER…

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August 26, 2019
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Robocalls? Suspicious Calls? Just Hang Up!

How many times have you answered the phone to be greeted by silence or a robocaller prompting you for information?…

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August 26, 2019
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New Video Highlights Vocalcom Software Solution for DATAMARK Contact Center Services

The technology platform behind DATAMARK’s outsourced contact center services is highlighted in a new three minute video on the company’s YouTube…

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August 25, 2019
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    Founded in 1989, DATAMARK, Inc. is a leading business process outsourcing (BPO) company headquartered in El Paso, Texas.

    We serve Fortune 500 companies, government agencies and other large enterprises at our delivery centers worldwide, including the U.S., Mexico, and India.

    Headquarters: 123 W. Mills Avenue Suite 400 El Paso, TX 79901 USA

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