US Emergency Systems Burdened by “Pocket Calls”
The City of San Francisco’s Department of Emergency Management call center recently spotted a disturbing trend. Call volumes had increased…
Banks Develop Top-Performing Customer Service Strategies
Most banks struggle with effective customer service and dealing with customer complaints within their contact centers. High call volumes flood…
Understanding Millennials is Key for Excellent Customer Service
Customer service has shifted with the demands of each generation. The millennial generation is of no exception, having different expectations…
Patients Want Digitally Connected Doctors
Patients would feel much more confident about their healthcare if their doctors were digitally connected, according to a new patient-experience…
Nasscom’s Rebranding Effort Encourages BPO Sector to “Become World Worthy”
The India-based National Association of Software and Services Companies (Nasscom) continues its effort to reshape the perception of the business…
2015 Holiday Season Outlook for Customer Service
Contact Centers Prepare for a Blockbuster Shopping Season In the call center business, we know it’s never too early to…
Knowing Different Types of Customer Personality Traits for Better Customer Service
“Inside Out,” the hit animated movie explored the psychological state of the human mind as a handful of distinct emotions…
Vocalcom Recognized for Contact Center Software
Vocalcom’s contact center software that offers ease of integration with the Salesforce CRM platform has been honored with a 2015 CUSTOMER…
Robocalls? Suspicious Calls? Just Hang Up!
How many times have you answered the phone to be greeted by silence or a robocaller prompting you for information?…
New Video Highlights Vocalcom Software Solution for DATAMARK Contact Center Services
The technology platform behind DATAMARK’s outsourced contact center services is highlighted in a new three minute video on the company’s YouTube…
