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Contact Centers

9 Reasons Why Business Continuity Plans Fail

November 23, 2020
Image of a hand holding a gear of continuity in a gray abstract background.

During a recent DATAMARK webinar, we polled the audience and found that nearly a quarter of respondents felt that the…

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Effective BPO Social Media Strategies for Customer Care Services

November 20, 2020
Image of someone holding a phone with their finger hovering over social media icons, and a contact center agent to the right is ready to help them if they need help.

If you’re looking for ways to enhance and finetune the customer journey, but you aren’t investing in social media strategy,…

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The Future of Contact Centers in the COVID-19 Era

November 11, 2020
Company CEO looks outside the window while there is a row of call center desks to the left of him.

Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always…

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New DATAMARK Report Explores How COVID-19 is Redefining the Customer Experience

November 5, 2020
Woman stands outside the store holding bags as she looks at store while wearing a mask.

The business process outsourcing firm’s latest release offers insights on changes in consumer behavior, how companies are rising to meet…

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5 Reasons Companies Choose Call Center Outsourcing

November 3, 2020
5 Reasons Companies Choose Call Center Outsourcing

It used to be that call center outsourcing was something businesses chose purely for financial reasons but that’s not the…

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Data Security: How DATAMARK Protects its Clients

October 29, 2020
Two businessmen shake hands as an overlay of technology icons float on the right.

Cyber-attacks and data fraud were included as two of the top five risks CEOs felt they were likely to face…

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IVR Automation in the Call Center

October 26, 2020
Shot of a man working in a call center as he is sitting infront of a computer

Is your customer service growing at the same rate as your business? If not, then you’re likely dropping the ball…

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Why Many Businesses Will Consider BPO After COVID-19

October 12, 2020
Man looking outside window as the sunsets over a city horizon. As he thinks about what he should do during this pandemic.

Even though companies have leveraged business process outsourcing (BPO) for decades as a means to build stronger, more efficient, and…

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5 Advantages of Outsourcing in the Transportation Industry

October 5, 2020
image of truck passing by other cars on a highway as the sun sets in the horizon.

Most organizations could benefit from outsourcing their back-office services, but when it comes to the transportation and logistics industry, if…

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Webinar: Business Lessons Learned From COVID-19 and How to Set up a Business Continuity Plan

September 30, 2020

If you’re struggling to survive the hard-hit impacts of COVID-19, you are not alone. Businesses are being forced to adapt…

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    Founded in 1989, DATAMARK, Inc. is a leading business process outsourcing (BPO) company headquartered in El Paso, Texas.

    We serve Fortune 500 companies, government agencies and other large enterprises at our delivery centers worldwide, including the U.S., Mexico, and India.

    Headquarters: 123 W. Mills Avenue Suite 400 El Paso, TX 79901 USA

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