Customer Experience Trends and the Business Impacts of 2020
Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds…
DATAMARK Predicts Major Changes for Contact Centers in the COVID-19 Era
The business process outsourcing firm’s latest release examines how business-related shifts brought on by the coronavirus pandemic are necessitating big…
The Essential Guide to Business Process Outsourcing: Everything You Need to Know
The business process outsourcing (BPO) industry is growing in leaps and bounds. The latest from Statista shows $12 billion year-on-year…
How to Outsource a Call Center
Outsourcing your business’ call center operations can be a stressful and challenging transition. While every organization will face issues unique…
Webinar – Why Organizations Need Business Process Outsourcing, Especially in Times of Uncertainty
In this webinar, we will be addressing why your organization should partner up with an experienced and knowledgeable BPO provider…
4 Reasons AI Won’t Replace Contact Center Agents
For almost as long as machines have been handling tasks for humans, people have worried that human labor would become…
8 Advantages of Outsourcing in the Manufacturing & Retail Industries
When many people hear about outsourcing in manufacturing or retail, it relates to the core production tasks, such as having…
9 Reasons Why Business Continuity Plans Fail
During a recent DATAMARK webinar, we polled the audience and found that nearly a quarter of respondents felt that the…
Effective BPO Social Media Strategies for Customer Care Services
If you’re looking for ways to enhance and finetune the customer journey, but you aren’t investing in social media strategy,…
The Future of Contact Centers in the COVID-19 Era
Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always…
