9 Reasons Why Business Continuity Plans Fail
During a recent DATAMARK webinar, we polled the audience and found that nearly a quarter of respondents felt that the…
Effective BPO Social Media Strategies for Customer Care Services
If you’re looking for ways to enhance and finetune the customer journey, but you aren’t investing in social media strategy,…
The Future of Contact Centers in the COVID-19 Era
Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always…
New DATAMARK Report Explores How COVID-19 is Redefining the Customer Experience
The business process outsourcing firm’s latest release offers insights on changes in consumer behavior, how companies are rising to meet…
5 Reasons Companies Choose Call Center Outsourcing
It used to be that call center outsourcing was something businesses chose purely for financial reasons but that’s not the…
Data Security: How DATAMARK Protects its Clients
Cyber-attacks and data fraud were included as two of the top five risks CEOs felt they were likely to face…
IVR Automation in the Call Center
Is your customer service growing at the same rate as your business? If not, then you’re likely dropping the ball…
Why Many Businesses Will Consider BPO After COVID-19
Even though companies have leveraged business process outsourcing (BPO) for decades as a means to build stronger, more efficient, and…
5 Advantages of Outsourcing in the Transportation Industry
Most organizations could benefit from outsourcing their back-office services, but when it comes to the transportation and logistics industry, if…
Webinar: Business Lessons Learned From COVID-19 and How to Set up a Business Continuity Plan
If you’re struggling to survive the hard-hit impacts of COVID-19, you are not alone. Businesses are being forced to adapt…
