Top 5 Benefits of Bilingual Contact Centers
Should your company be leveraging bilingual contact centers? It may seem like it’s the buzz phrase of the day, but there…
From A Call Center To A Fully-Functioning Contact Center: A Growing Trend
Transforming an existing call center into a full-functioning contact center can be challenging. While the statistical findings convey the customer’s demands for…
When Disaster Strikes: Why 311 Contact Centers Need a Business Continuity Plan
In situations where city residents find themselves in dire need of assistance or information, local authorities and agencies are…
A Superior Customer Experience: How Contact Center Dispatchers are Fueling a Progression for Trucking Companies
Dispatchers at contact centers throughout the country are fueling progress in the trucking industry. By integrating modern technology, complying with…
Formulating a Strategy for a Client In Need of Scalability
DATAMARK partnered with a client whose business needs included a scalability process which could accommodate to different circumstances without compromising…
As Healthcare Providers Implement Electronic Health Record Systems, A Need for Technology and a Call Center Arises
Healthcare providers have spent an impressive amount of money on integrating electronic health record (EHR) systems as part of their…
Business Continuity When Disaster Strikes: Decisions Companies Can Make to Deal with Natural Disasters
Millennials and Brand Loyalty: Statistics That Will Make You Want To Improve-and Possibly Outsource-Your Contact Center
The millennial generation-comprised of individuals currently between the ages of 22 to 37- have a spending power projected to reach…
Young America and DATAMARK: Forging a Strategic Partnership
Young America’s partnership with DATAMARK spans over a decade. YA first came to DATAMARK with a need for handling inbound…
“Do You Speak Spanish?”- The Data Shows the Need for Bilingual Contact Center Agents
DATAMARK, Inc., has been employing bilingual agents since 1990. Hispanics and Latinos, whom the U.S. Census Bureau predicts will account…