The Five Reasons Pharmaceutical Companies Should Outsource
For public health to continue to progress and improve, pharmaceutical companies need to invest their time, money and efforts in…
Multi-channel vs Omni-channel in Contact Centers
Two of the hottest terms in the call center business right now are “Multi-channel” and “Omni-channel.” These phrases are consistently…
DATAMARK 311 Contact Center Services
Since 2015, DATAMARK has been providing 311 contact center services for the city of El Paso, handling their non-emergency calls.…
The Importance of Data Analytics
Much goes into the successful operation of a business. While some of the more obvious elements to successful operations stand-alone…
DATAMARK’s Mumbai Site Launches Voice Processing Operation
EL PASO, Texas, March 23, 2018 DATAMARK has expanded the operations of its Mumbai site by opening the newest voice…
The Role of Artificial Intelligence in Modern Contact Centers
Possibly one of the biggest changes to rock the economy in recent years has been the rise of artificial intelligence,…
How Millennials are Breaking (and Changing) the Rules of Customer Experience
How Millennials are Breaking (and Changing) the Rules of Customer Experience From chatbots to two-day shipping, the customer experience is…
DATAMARK Partners with Large Growing Energy Supplier to Provide Contact Center Services
DATAMARK Partners with Large Growing Energy Supplier to ProvideContact Center Services DATAMARK launches its second new contact center since January…
Press Release: El Paso 311 Call Center Finds New Home.
New site brings multiple public safety agencies together in a centralized location. DATAMARK Inc., a global provider of Business Process…
