5 Warning Signs Your Customer Service Isn’t Performing
Customers are the most important stakeholders in your company, and they can easily make or break a company’s success. If…
Is BPO Cost-Effective?
Many companies turn to business process outsourcing in the hopes of saving cash, but is BPO cost-effective overall? In short,…
The Digital Mailroom – Infographic
Organizations that adopted the paper-to-digital concept for business processes cited faster turnaround to customers and more efficient data capture as…
Enterprise Content Management
https://www.datamark.net/solutions/strategy/enterprise-content-management Enterprise Content Management (ECM) is an umbrella term that encompasses all the strategies, methods and tools used to manage…
Social Media Drives the Shift from Call Centers to “Contact Centers”
The telephone is the most popular way for consumers to reach out to companies, especially if a complex customer service…
Box and IBM collaborate on Next-Generation Enterprise Content Management Tools
Box, which provides cloud-based file sharing and collaboration tools for businesses, recently announced a “next generation” of enterprise-level content management tools…
Organizations Struggling to Implement Mobile Enterprise Content Management (ECM)
More and more employees take their favorite computing gadgets to the office to get work done, a trend known as…
AIIM: The Era of Enterprise Content Management (ECM) is Coming to an End
Just when you got comfortable with the concept of enterprise content management (ECM), experts are saying it’s time to for…
DATAMARK Enterprise Content Management Overview
What is Enterprise Content Management? From the mail center to business processes to long-term information storage or disposal, DATAMARK can…
