Social Media Drives the Shift from Call Centers to “Contact Centers”
The telephone is the most popular way for consumers to reach out to companies, especially if a complex customer service…
6 Reasons to Outsource Accounting & 4 Ways to Evaluate Providers
For companies considering outsourcing financial functions, now is the perfect time to begin realizing the benefits that delegating accounting and…
4 Reasons Businesses Must Outsource Finances and Accounting
A business’s finances are its lifeblood. Without money, it can no longer operate, pay for necessary services, or compete with…
When Your Business Should Outsource: Defining Factors
Deciding whether to outsource certain functions and job tasks of your business and knowing when is the best time to…
Shadow Banking Industry Grows to $36 Trillion Worldwide
Financial regulators are sounding the alarm about the shadow banking industry, which has grown to $36 trillion worldwide, according to…
Millennials and Generation X to Drive the Future of Financial Services
Younger consumers will likely have no worries about walking away from banks or credit unions and using a nontraditional financial…
