Providing World Class Customer Service in Multiple Languages
Many companies across various industries already enlist the help of translators and interpreters to provide their customers with resources in…
10 Things to Look for in Your BPO Firm
Partnering with the right business process outsourcing (BPO) firm can help your organization eliminate bottlenecks, operate more efficiently, deliver better…
How Much are Errors Costing Your Business?
Slip-ups happen from time to time, but make a regular habit out of it, and your business could pay the…
10 Signs it’s Time to Outsource Your Accounts Payable
Think it might be time to outsource your accounts payable? Organizations can struggle with a myriad of issues related to…
New DATAMARK Report Gives Insider Insights on Most-Outsourced Business Processes
Companies see improved ROI, error reduction, and increased efficiency by leveraging business process outsourcing in popular key areas. DATAMARK, a…
How Bilingual Customer Service Representatives Can Improve Your Business
Most companies consider customer service to be a top priority, and for a good reason. Your customers are the foundation…
Advantages of Document Process Outsourcing
Document management and processing play a big part in a business and its control of information. Every industry needs fast…
Why U.S. Companies Choose to Outsource
We recently wrote about the types of business processes companies outsource the most, but why are U.S. companies using outsourcing…
Top 4 Benefits of Bilingual Contact Centers
Should your company be leveraging bilingual contact centers? It may seem like it’s the buzz phrase of the day, but…
Customer Service Contact Center Business Continuity Plan: Why You Need One & How to Create It
If you don’t already have a business continuity plan for your customer service contact center, you should. Ensuring operations can…