DATAMARK Selected to Operate El Paso 311
DATAMARK, a provider of business services including bilingual contact center services, recently assumed the staffing and management responsibilities of the…
Top 10 Reasons to Outsource Your Call Center
Outsourcing Contact Centers Fortune 500 enterprises and government agencies need to stay focused on core competencies, so these types of…
HealthCare.gov Call Centers Work to Improve Customer Experience With a Bigger, Better-Trained Workforce
After learning lessons from last year’s problem-plagued rollout of Affordable Care Act enrollment, the government has prepared for a rush…
Data Entry “Inconsistencies” Could Affect Obamacare Eligibility
The federal government–and a couple of states–will have to slog through some 2.6 million Obamacare health insurance application “inconsistencies” identified…
